Senior Waiter/Waitress-Chinese Restaurant 中餐厅高级服务员

§ 确保遵循品牌承诺并始终提供优异的对客服务。
Ensures the delivery of brand promise
and provides exceptional guest service at all times.
§ 适当时为其他部门的内部客人提供优质服务。
Provides excellent service to internal
customers in other departments as appropriate.
§ 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
§ 与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague
interactions with good working relationships.
§ 与客人建立并保持良好的客户关系。
Establishes
a rapport with guests maintaining good customer relationships.
§ 以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Works in a supportive and flexible
manner with other departments, in a spirit of “We work through Teams”.
§ 按照要求维持所有物品和客用品的标准库存量。
Maintains par stocks of all equipment
and guest supplies as required.
§ 根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and
beverage to guest according to the established sequence and procedures.
§ 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
Presents menu, answers enquiries and
makes suggestions regarding food, beverage and service to restaurant guests.
§ 在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at
conclusion of each course.
§ 完全了解Micros电脑系统的各方面。
Fully conversant with all aspects of the
Micros System.
§ 按照客人消费的项目计算账单费用
Computes bill and accepts payment
§ 按要求执行收银员职能。
Performs the function of cashier as
required.
§ 核对收取的现金，确保所收现金都是真钞。
Verifies cash received ensuring only
genuine money been collected.
§ 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
Verifies all credit cards presented by
guest before to validity of the card.
§ 确保高标准的个人形象和仪容仪表。
Ensures high standards of personal presentation
and grooming.
§ 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
Responds to changes in the Food and
Beverage function as dictated by the industry, company and hotel.
§ 在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和凯悦国际。
Exercises responsible behaviour at all
times and positively representing the hotel and Hyatt International.
§ 需要时参加培训课程和会议。
Attends training sessions and meetings
as and when required.
§ 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties
and responsibilities as assigned