Life guard - 救生员

§ 确保根据凯悦酒店标准，始终提供礼貌、专业、有效及灵活的服务。
To provide a
courteous, professional, efficient and flexible service at all times, following
Hyatt Standards of Performance.
§ 负责指定工作区域的所有职责和任务。定期回顾重点任务清单，并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform all
duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are
reviewed and changed on a regular bases reflecting change in trends, guest
expectations and operating philosophies.
§
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题汇报领班，并及时回馈和跟进。
Handle guest enquiries in a courteous and
efficient manner and report guest complaints or problems to Team Leader if no
immediate solution can be found and assure follow up with guests.
§ 明确自身首要任务是为客人提供服务，并以客人的需求和安全为第一要务。
Realize that his/her
primary role is to be of service to the guest and that their needs & safety
come first
§ 确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correct
information & advise the guest on the various services/activities in the
hotel.
§
确保所有区域的整洁。
Must keep all areas clean at all time
§ 必须完全了解急救和救生的技术。
Must be completely
conversant with first aid & life saving techniques.
§ 时刻关注客人发出的求救信号。
Must be attentive
and alert for any signs from the guest.
§ 保障客人的人生安全。
Must be ensure guest
safety.
§ 在有替补人员情况下救生员不得离岗超过15分钟，如果需超过15分钟应报备给水疗与健身经理。
Lifeguards should
not be away from duty for more than 15 minutes if substitutes are available. If
more than 15 minutes is required, must report to Spa&Fitness Manager.
§ 在无替补人员情况下救生员不得离岗。
The lifeguard shall
not leave the area without a substitute.
§ 应救生员疏忽导致的任何安全，救生员应承担一切责任。
Shall be liable for
any safety resulting from their negligence.