Catering Sales Manager 宴会销售经理

MAJOR RESPONSIBILITIES 责任概要 :
1. Develop and maintainaccounts for group business.
开发维持客户的团队业务。
2. Handle all incoming group inquiries.
处理所有团队询价。
3. Effectively lead customers though the sales process to the point of a signed contract/offer.
有效地利用销售流程引导顾客签订合同。
4. Communicates group specifics to Event Management.
和宴会统筹部讨论团队细节。
SPECIFIC DUTIES
工作任务 :
1. Directly answers all incoming group inquiries/opportunities.
直接回答团队询价。
2. All the inquiries must be replied to within 24 hours.
所有询价必须24小时内回复。
3. Greeting the meeting planner on arrival and say goodbye on departure.
在会议组织者到达时去欢迎，离店时去欢送。
4. Builds rapport and effectively qualified and follow up each business opportunity closely by phone call or email or physically sales visit.
通过电话、电子邮件、销售拜访，建立关系，有效跟进每个业务机会。
5. Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, and cross sells to another Marriott hotel(s).
利用一切销售渠道，通过灵活的日期和价格进行销售。如果没有可灵活选择的日期，则交叉销售到另一个万豪酒店。
6. Presents the benefits of the hotel to the customer.
向客户陈述酒店的优势。
7. Inputs and maintains contact, account and opportunity information in sales system.
在销售系统内输入联系方式，客户信息和业务信息。
8. Once signed contract and first deposit are received, completes accurate, detailed turnover documentation for Event Management. (double check the Opera systems to accurate event details before hand over)
一旦合同签回并收到第一笔定金，把相关文件细节准备好后转手给宴会统筹部（在转交之前再次确认Opera系统内的会议细节）。
9. Introduce the Event Manager / Executive to the meeting planner officially after documentation hand over.
文件转手后，将宴会统筹经理/主任介绍给会议负责人。
10. Maintains relationship with customer through thank-you letter and follow up calls to increase repeat business opportunities.
通过感谢信与客人维持良好的关系，持续销售拜访以增加回头客人的生意。
11. E-seasonal greetings to all new and repeat customer to increase the awareness and repeat business opportunities.
用网络形式周期性问候所有新老客户以得到关注，拿到回头生意的机会。
12. Keep existing customers and accounts and update the account list weekly and monthly.
保存客户信息，每周和每月更新客户信息表。
13. Submit the activities reports daily to DOC and DOM.
向宴会销售总监和市场销售总监提交每日行动报表。