财务运营经理 Operation Manager

MAIJOR RESPONSIBILITY责任概要:
Follow all company policies and procedures.
遵守所有公司和集团政策。
To ensure the hotel revenue is balanced, controlled, completely and
accurately reported each day. To be responsible for the management of
receivables for guests, travel agents, credit card companies, inter-hotel,
owners, associates and others. Management includes but not limited to
verifications of the sources of transactions, supporting documents, sending out
debit notes or reminders as necessary, collections, postings and aging analyses
for Hotel.
确保酒店的每天收入得到准确核算及监控,提供完整及准确的报表。负责管理客人、旅行社代理人、信用卡公司、姊妹酒店、业主，同事和其他应收账。 管理但不仅限于交易核对，附件，发出收款通知和必要的催款信，收集、处理以及分析酒店的应收账龄。
SPECIFIC DUTIES 工作任务 :
1.
To present a good image by providing a courteous and professional
services and by handling enquiries graciously and efficiently
通过提供礼貌、专业的服务及和善、高效地处理各种咨询来展现良好的职业形象。
2.
Closely supervise and guide Income Auditors and/or Accounts Receivable
to strictly execute their job duties including but not limit to the following
duties:
紧密督导收入审计，应收严格履行他们的工作职责，包括但并不限于：
2.1 Income
Audit 收入审计
-
To check that the previous day Night Audit
process is properly completed, ledgers are balanced, system date changed,
reports are generated and distributed to designated associates.
检查前一天夜审程序正确完整的执行，帐目平衡，系统时间变更，报表生成并发送到各指定人员。
-
To investigate and report to Director of
Finance/ Assistant Director of Finance, in writing, any discrepancies during
the night audit process.
调查并向财务总监或助理财务总监书面报告在夜审运行中出现的差异。
-
To review the various reports on room
operations, such as room rates, occupancy etc., Investigate and check
supporting documents for rate differences; approvals for house-use rooms and
complimentary rooms.
检查房务运作方面的各种报告，例如房费，入住率等，调查房价差异，酒店自用房合和免费房等并检查相关支撑文件和审批单等。
-
To verify that all voided checks, rebates and
discounts are properly approved.
核实所有取消的帐单，减免和折扣得到相应的批准。
-
To investigate all open food & beverage
items and price changes, Discuss with restaurant managers on corrective
actions.
核实所有自定义食品和酒水项目及价格的变化，与餐厅经理探讨更正措施。
-
To verify Opera report of restaurant and
lounge revenue and payment details tie to the Micros Point of Sales (POS)
system records.
核实Opera中各餐厅和酒吧的收入报告和付款详情与Micros POS中的记录一致。
-
To verify the F&B revenue to supporting
documents such as event order, wedding package, tour group meal order etc.
对照相关支持凭证，如宴会订单，婚宴包价，旅游团用餐订单等核实餐饮收入。
-
To check all house-use and entertainment
checks are entitled, authorized and recorded.
核实所有内部宴请和自用得到授权并有相应的记录。
-
To verify the revenue of minor departments.
核实小部门收入。
-
To compile and distribute Daily Revenue
Report, summaries, schedules etc. according to the format and information
required by the management.
根据管理层对信息及报表格式的要求编制收入日报表、汇总表、明细等。
-
To prepare all accounting records including
journal entries as required.
根据要求编制所有相关会计记录包括日记账分录。
-
To file and maintain proper records for
reference and audit.
保持完好记录档案以备查询和审计。
-
To ensure right and valid menu codes at
Micros POS and the transaction codes at Opera PMS.
确保Micros POS系统中所有菜单品目编码及Opera系统中的交易代码是正确及有效的。
-
Complete the audit package in time according
to the group policy and guarantee to complete the signing process within 5
working days.
根据集团政策要求及时完成审计包，并确保在5个工作日内完成签批流程。
-
Verification the coupon daily according to
the standard and procedure, and Complete control of gift certificates.
根据标准及程序每日核销礼券，做好礼券的全面控制。
2.2 Credit & Accounts Receivable 信贷和应收款
A. Safeguard Hotel Revenue 保全酒店收入
-
Adhere to the payment terms of hotel guests.
遵循住店客人的付款条款。
-
Chair meetings with General Manager and
Director of Finance, Director of Marketing, Sales Managers, Director of Rooms
Operation to report on the status of long outstanding accounts and to exchange
information.
主持信贷会议，向总经理及财务总监、营销总监、销售经理、房务总监报告长期
-
Review supporting documents and approve
credit application.
审查附件并批准信贷申请。
-
Conduct credit investigation to justify
credit extension.
进行信用调查以证实信贷展期是恰当的。
-
Pay occasional visits to local customers to
establish better business relationship and at the same time can be more updated
of their financial situation.
偶尔走访本地客户以与他们保持良好的商业关系，同时探知其最新的财务状况。
-
Review periodically creditability of all
debtors.
定期审阅挂账客户的信用度。
B. Prevent Overdue Accounts 防止超期欠款
-
Prevent High balances turning into bad debts.
防止大额应收帐款变成坏帐。
-
Coordinate with Guest Service Officers at
Front Desk and scrutinize daily folio balances.
与前台宾客服务经理仔细检查每天住店客人的房帐余额。
-
Report any account that may become doubtful
or delinquent
报告任何有可能无法收回的帐项。
-
Consult A/R Supervisor before credit is
allowed to hotel guests
在允许住店客人挂账前咨询应收主管。
-
Check all in house guest ledger to avoid
skippers.
检查所有在店客人的客账，避免逃账。
-
Send daily, weekly, monthly, high balance
statements as appropriate.
适时的发送每日、每周、每月的大额应收余款报告。
-
Handle hold account at front Desk.
处理前台的呆帐。
C. Assist in Accounting and Reporting Functions 协助执行会计核算和报表功能
-
Carry out company search and obtain bank
references whenever necessary for credit application from companies.
在受理公司信用申请时，进行公司调查并取得银行资信证明。
-
Make analyses of accounts to provide payment
history, business nature and volume.
分析帐户并提供历史付款资料，经济性质和实力。
-
Set up reference file for individual account
including record of all credit work done.
分帐户建立资信证明文档包括所有已经完成的信用工作记录。
-
Maintain an up-to-date credit list for
inter-departmental reference
保持一个更新的信用列表以供酒店内各个部门参考。
-
Request reasonable coverage by bank guarantee
or floating deposit before establishing credit facility.
在提供信用便利前要求合理的银行担保或押金作为保证。
-
Recommend write-off of accounts at year end
and to forfeit deposit for no show at year end.
对于未抵预定在年末时建议核销账户并没收押金。
D. Ensure Timely Collection of Debits确保帐款的及时回收
-
Exercise tight control on accounts past due
in order to effect collection.
严格控制逾期帐款以达到有效回收。
-
Handle all correspondences with local and
overseas travel agent, difficult debtors and all debtors over 60 days
outstanding.
处理所有与当地和海外的旅行社对帐业务，处理难以回收的帐款及超过60天未能回收的帐款。
-
Coordinate with A/R for better bill
presentation to enable prompt settlement.
与应收主管一道准备更好的帐单样式使得能够迅速结帐。
-
Send reminders to all debtors at suitable
intervals.
在适当的间隔期发送催款函给所有债务人。
-
Seek legal assistances whenever necessary.
在必要的时候寻求法律帮助。
3. Invoice Control
发票控制
-
Register and check the blank invoices issued
登记及核对发放的空白发票。
-
Balance monthly statement of same accordingly
检查每月发票记录一致性。
-
Review the invoice amount and tax rate with
the folio item.
根据账单消费项目核对开出发票的金额及税率。
4.
To file and maintain proper records for reference and audit.
保持文件完好存档以备查询和审计。
5.
To ensure that all accounting entries are properly and timely recorded.
确保所有会计分录准确和及时记帐。
6.
Perform all other Financial Operation functions
完成所有其他财务运营的工作。
7.
To ensure that the relevant support to a day’s transactions are
completed and have been verified before the Director of Finance and General
Manager’s review and signature.
确保日常业务在送达财务总监和总经理签批前的相关凭证完备。
8.
To prepare tax returns and statistical reports, which are, required by
owner, Regional Office, Corporate Office, local government authorities and for
internal distribution. And, ensure all returns and reports timely submitted to
the required party.
按照业主、区域办公司、万豪国际总部、当地政府部门及内部传达的要求准备纳税申报表和统计报告，并确保所有报告和报表及时送达给有关各方。
9.
To be fully acquainted with the established accounting standards,
policies and standard operating procedures of Marriott Corporate Office and
Hotel.
清楚了解万豪管理集团和酒店建立的会计核算准则、政策和标准操作规程。
10.
To ensure that an organized, up-to-date filing system is maintained for
all pertinent financial records, including limitation of access,
confidentiality and other preventive measures.
确保所有相关财务记录的存档系统有续，并及时更新，包括访问权限、保密和其他防范措施。
11.
To assist in reviewing all accounting daily mails, including incoming
and outgoing A/R correspondences.
协助检查所有日常邮件，包括收入和发出的应收对帐单。
12.
To handle all problem of the Finance Operation with the
exception of those which have to be referred to the Director of Finance
处理所有运营财务问题，除非是必须由财务总监亲自处理的事情。
13.
To assist the Director of Finance to appraise on a regular basis, system
of internal controls and to implement corrective measures if required.
协助财务总监定期评估内部控制系统，如有必要采取改正措施。
14.
To organize the accounting office in conjunction with the Director of
Finance by:
与财务总监共同组织和管理以下事项：
-
Distributing work to accounting associates on
an equitable basis.
在公平的基础上合理分配财务部的工作。
-
Scheduling and introducing flexible job
functions through job rotations.
计划并引进灵活的岗位轮换。
-
Scheduling of accounting associates as part
of the effort to build an efficient team and to take an active interest in
their individual development and welfare.
让每位同事都致力于建设一个高效的团队，并切实关心他们每个人的发展及福利。
15.
To ensure the established internal control measures are routinely
carried out and to highlight discrepancies to Director of Finance.
确保建立的内部控制措施得以贯彻并将执行中出现的偏差呈报给财务总监。
16.
Together with Director of Finance and System Manager, to establish a
system of record keeping and storage of computer software backup and ensure
that related accounting associates are trained on such procedures.
与财务总监，系统经理一起建立记录存储及计算机软件备份的系统，并确保相关的财务部同事接受该流程的培训。
17. Others其他
-
To respond to the changes in departmental
functions as dictated by the industry, the company or the hotel.
根据行业、公司或酒店的指示指令相应地调整本部门的职能。
-
To provide courteous and professional service
and to maintain good working relationship with all hotel associates.
提供礼貌专业的服务并和酒店所有同事保持良好的工作关系。
-
To have a complete understanding of the hotel
associate handbook and to adhere to the regulations contained therein.
对酒店员工手册有充分的了解，并遵守员工手册中的规定。
-
To have a complete understanding of the hotel
policies relating to fire, safety and hygiene.
对于防火，安全及卫生方面的酒店规章制度有充分的了解。
-
To carry out any other duties and
responsibilities as assigned.
完成其他被分配的工作及责任。