Night Manager/Supervisor 夜班经理/主管

1.Co-ordinate all arrivals and departures, monitoring waiting times,always keeping every guest informed and ensuring that they are as comfortableas possible. Meet and greet VIP guests.
协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
2.Ensure LQAstandards are implemented and delivered to every guest.
掌握LQA在对客服务中被遵守和执行。
3.Handles guest and Heartiest enquiries ina courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found.
礼貌且高效地处理客人及心艺家的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
4.Ensures the receptionist operate withsuitable sales attitude, and that all Heartiests are aware of the Hotel’sfacilities, services and focal selling points to professional present to guestat every appropriate opportunity.
确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
5.Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
6.Oversees group business, reviewing and ensuring details of conferenceresumes are met and serve as a liaison with the conference conveners.
参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系。
7.Ensure that there is adequate Heartiest coverage at the Front Desk atall times; and be present at the Front Desk whenever possible.
确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。
8.Efficiency of check in/check outprocess, accuracy in retrieval of guest data and billing.
确保入住及离店手续的效率性，确保客人信息与账目的准确性。
9.Management of the guest serviceexperience / personalization.
确保个性化服务以提升客人体验
10.Ensure thecredit card date safety & guest information data safety.
保证信用卡信息安全及客人信息安全。
11. Ensures high standards of personalpresentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。