Guest Relation Officer 宾客关系主任

To supervise the other guest relations officers and guest relations trainees. To ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction.
To ensure that the above-mentioned areas are working in a professional manner at all times. Responsible for training and development of all related associates, so they are hospitable, outgoing and guest oriented.
监管其他客户关系主任和客户关系实习生并确保他们遵从酒店的规章制度，标准流程从而提高客人的满意度。确保他们本着敬业的态度和精神在工作岗位上工作。负责培训相关的部门人员，灌输他们热情，主动以客人为本的精神。