Fitness Center Manager 健身中心经理

1. Responsible for the operation of
the Health Club Department.
负责康体中心的正常运营。
2. Follow up instructions given by FOM
and reports back any observations.
执行前厅经理的指示并及时进行信息反馈。
3. Keep equipment in good condition.
维护健身中心设备。
4. Implement staff training and
development as well as staff recruitment.
管理员工培训和发展以及员工招聘。
5. Implement staff performance
appraisals.
进行员工表现测评。
6. Carry out exit interviews.
实施与员工离职面谈。
7. Supervise staff performance.
指导员工表现。
8. Ensure guest calls and requests are
handled in a friendly, correct and efficient manner.
确保以友好的、正确的和有效的态度处理客人电话和要求。
9. Provide ongoing advice, support and
certification to staff under your supervision.
给予所管辖的员工以不断的建议和支持。
10. Supervise staff performance.
指导员工表现并绩效评估员工,建议经理给予奖励或处罚。
11. Provide one to one instruction to
staff members when required.
必要时对员工进行个别面对面指导。
12. Deliver high quality service to
guests.
向客人提供优质服务。
13. Ensure guest needs and reasonable
requests are met.
确保客人需求和合理要求被满足。
14. Seek opportunities to continually
improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务。
15. o achieve the selling target
related
完成相应的销售任务。