Sales Executive 销售主任

Administration行政管理
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Ensures that an efficient and accurate filing
system, both manually as well as electronically is maintained at all times.
确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存
·
Maintains complete and supported records of all
Sales Agreements, Contracts and Quotations for the hotel.
保存酒店完整的销售协议、合同和报价的记录以备查用
·
Establishes an efficient trace File to ensure
that all business booked is properly tracked.
建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询
·
Submits Sales report to Sales Manager in a timely
manner.
及时对销售经理上交销售报告
·
Provides accurate reporting of business booked to
the Sales Coordinator for monthly consolidation.
每月为销售联络员提供准确的预订商业报告
Customer
Service
·
Entertains and conducts hotel inspections to
clients whenever required.
在适当时接待和款待客人来店实地考察
·
Establishes and maintains strong relationship
with the established clientele and constantly explores into new business
opportunities.
建立和保持与固定客人的良好关系
·
Liaises and works closely with the related
operation departments ensuring guest's requests and expectations are being
met.
与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望
·
Handles guest and employee enquiries in a
courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure
that the necessary follow-up is conducted in a timely manner. 礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。
·
Maintains positive guest and colleague
interactions with good working relationships.
确保客人和员工之间的良好互动，和员工之间的良好工作关系
Financial
Assists to achieve the monthly and annual
personal target contributing to the Sales revenue.
协助达到月度和年度以及个人的销售目标，以达到总的销售目标额
Marketing
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Carefully plans Sales Calls into defined
objectives.
细心处理销售电话达到既定目标
·
Assists to conduct extensive competitor research
and maintains excellent Product Knowledge of the Hotel.
协助开展广泛的竞争者调查，保持对酒店产品的良好认知
·
Ensures a high level of exposure for Hotel
through direct sales solicitation via telephone, contracts and written
communications.
通过电话销售、对客合同和书面交流，保证酒店的广泛认知度
·
Professionally conducts routine telemarketing
activities to identify new accounts.
开展专业的日常电话销售活动、吸引新客户
Operational
·
Ensures professional Sales Calls using Hyatt’s
Consultative Selling principles and SMART Selling philosophies. 确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略
·
Maintains a detailed knowledge of hotel
facilities, features and services.
保持对酒店设施、特色和服务的详细认知
·
Systematically and efficiently calls on allocated
Accounts within assigned sector and reports findings and opportunities to the
Sales Manager/ Associate Director of Sales.
系统地、有效地对被指派的分区中制定的客户进行分析并且将发现和商业机会对销售经理、销售副总监进行报告
·
Follows up sales leads to identify prospect.
跟进销售，确认新的销售机会
·
Achieves the monthly and annual personal target
and the segment target room night production and room revenue.
达到月度、年度个人目标和本分区的房间天数产出与销售额
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Prepares and ensures all Events Orders are
distributed to concerned department on a timely manner.
准备并确保所有的宴会会议订单及时传送给相关部门
·
Assists the Sales Managers to follow up on all
matters in the absence of the Sales Manager.
协助销售经理，跟进其缺席时所有的事务
·
Assists Sales Buddy to follow-up on all matters
in the absence of Sales Buddy.
协助销售人员，跟进其缺席时所有事务
·
Ensures services provided by the department are
always available and carried out according to defined standards with the
utmost efficiency, consistency and courtesy as detailed in the Department
Operation Manual.
确保本部门总是可以开展应当的对客服务，根据部门运营手册进行标准严格、长期有效、礼貌待人的服务
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Personnel
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Ensures all employees maintain an updated
awareness of Hotel product knowledge, current promotion, policy changes and
appropriate internal communication.
确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流
·
Assists to oversee the punctuality and appearance
of Sales Coordinators, making sure that they wear the correct uniform and
maintain a high standard of personal appearance and hygiene, according to the
hotel and department’s grooming standards.
协助监管销售联络员准时到岗和仪态大方，根据酒店和本部门仪态标准来确保他们正确着装并且保持高标准的个人仪态和卫生
·
Maximises the effectiveness of Sales Coordinators
by developing each of their skills and abilities through the appropriate
training, coaching, and/or mentoring.
使销售联络员的工作效率最大化，通过合适的培训、教导和知道发展他们的个人技巧和能力
·
Encourages Sales Coordinator to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
鼓励销售联络员的创新性、认可他们的工作成果，并且对日后工作提出新的挑战
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Supports the implementation of The People
Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.