客房服务员 GSA, Guest Room

Job Summary
岗位概述
To service, supply, and provide turn-down for guest rooms and suites as per resort standards.
根据度假酒店标准提供普通客房和套房的清洁服务及开夜床服务。
Key Duties and Responsibilities
主要职责与责任
▪ To report for duty punctually wearing the correct uniform and name tag at all times.
准时报到上班，始终穿着正确的统一着装和佩戴名牌。
▪ To ensure proper grooming always as per company policy.
确保恰当仪表，始终符合公司政策。
▪ To be aware of the company values and objectives such as JDP, MS, and Emp. Survey
熟知公司的价值观和目标，如JDP、MS和Emp.Survey.
▪ Attend daily briefing at the beginning of each shift.
参加日常列会在上班之前。
▪ Be fully trained on resort standards and procedures required to carry out daily tasks.
接受完成日常工作所需的度假酒店标准和程序的全面培训。
▪ Use and maintain all chemicals, supplies, and equipment as per resort standards.
按照度假酒店标准使用和维护所有的清洁剂，日常用品和设备。
▪ Clean, replenish, and prepare all guest rooms as per resort standards.
按照度假酒店标准清洁，补充和准备所有的客房。
▪ Move and position the cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard-free corridor.
按照度假酒店标准移动和停放工作车在走廊，确保走廊的安全和畅通。
▪ To follow the resort’s key control policy.
遵循度假酒店钥匙控制政策。
▪ Operate machinery and equipment according to resort standards.
根据度假酒店标准操作机器和设备。
▪ Carry out and complete daily task control sheet or by the system.
执行或完成日常任务控制表或系统。
▪ Carry out and complete all daily assigned tasks as per resort standards.
根据度假酒店标准执行和完成每日工作任务。
▪ Report malfunctioning tools, incidents, and guest room issues correctly to Team Leaders as per resort standards.
根据度假酒店标准正确的报告出故障的工具，事件和客房问题给主管。
▪ Report lost and found articles as per resort standards.
根据度假酒店标准报告遗留物品。
▪ Report in-room safe issues as per resort standards and policies.
根据度假酒店标准和政策报告房间内的安全问题。
▪ Report unusual guest behavior or activities as per resort standards.
根据度假酒店标准报告不正常的顾客行为或活动。
▪ Have a thorough knowledge of the layout of the guest rooms and corridors and all Housekeeping storage spaces with what they hold.
全面了解客房，走廊和客房所控制的仓库区域的布局。
▪ Follow hotel health and safety policies and procedures.
遵循酒店卫生及安全的政策和程序。
▪ Attend training when required by the resort.
参加度假酒店所要求的培训。
▪ Carry out any other job-related duties when requested by the resort
执行度假酒店所要求的任何其他与工作相关的职责。
Skills, Experience & Educational Requirements
技能、经验和教育要求
▪ Previous Hotel experience as Guest Room Attendant would be advantageous.
相关酒店客房服务员经验者优先
▪ Communication – Understand Basic English and Speak Fluent Mandarin
沟通—了解基本的英语和讲流利的普通话