预订员 Sales Agent,Reservations

Job Summary
职位简述
Handling all reservation inquiries efficiently while exhibiting interest, enthusiasm and professional image at all times. Generate and optimize hotel revenue thru effectively following the set selling strategies.
随时展现兴趣，热情和专业形象，高效处理所有预订查询。遵循设定的销售策略进行售卖从而使收益最大化。
Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.
练习完整的售卖，高卖，交叉售卖和建设性的售卖技巧，使酒店收益最大化。
Handle guest queries, requests and complaints related to reservations in a polite and efficient manner, minimize customer dissatisfaction.
处理宾客关于预订的问询，需求和投诉时都应有礼貌和良好的态度，使宾客不满意度最小化。
Record and process reservations made by phone/email/E-booking, ensuring response within 24 hours of receipt.
及时处理电话/邮件/后台的预订并确保在收到的24小时内回复。
Ensures accurate input of reservations details in the hotel property management system.
确保在酒店管理系统录入准确的预订信息。
其他要求：
热爱客户服务工作
能同时执行多项任务优先考虑