票务服务员 GSA, Ticketing

Job Summary
岗位描述
 
The Ticketing Agent responsibilities directly reports to the Team Leader and Assistant Ticketing Manager. They also handle all admission and sales transactions at the ticketing plaza. They are tasked with duties and responsibilities which include answer guest questions and assist guest enter the waterpark.
票务服务员的直属主管是票务主管和票务副经理。他们在售票广场负责水乐园门票的售卖及检票工作。他们的职责和责任还包括解答游客疑问，协助游客入园体验。
 
Key Duties and Responsibilities
主要职责与责任
1. Greeting and assisting guests in the plaza and when they approach all ticketing related areas；
在票务的相关所有岗位迎接并帮助客人。
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2. Responsible for providing friendly, efficient and informative service as well as accurate transaction during cashiering as they serve all guest purchasing tickets to the water park；
负责提供友好、高效和翔实的服务，在所有客人购买水上乐园门票的收银期间，确保交易准确。
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3. Operate an electronic cash register and credit card machine；
操作电子收银机和信用卡刷卡机。
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4. Responsible for following the cash handling ticketing procedure properly and accurately, including completing cash out reports accurately.
负责适当并正确遵守现金处理票务程序，包括准确完成现金提取报告。
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5. Duties also include monitoring of guest entry and exit.
职责还包括监控客人进出。
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6. Communicates directly with the ticketing team leader.
直接和票务组长沟通。
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7. Maintaining a clean ticketing plaza and all different working areas clean at all times.
 始终保持售票广场及工作岗位的干净。
8. Reporting improper behavior of guests to the team leader.
向组长报告客人的不当行为。
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9. Reporting any security issues to Team Leader or Assistant Manager
向组长和副经理报告任何安全问题
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10. Assisting hotel guests to scan face and enter the waterpark, and assist other paid guests to scan QR-CODE to enter;
协助客人检票入园；协助住店客人扫脸入园；
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11. Any other task/ responsibilities required by the guest relations team leader and assistant ticketing manager
客户关系组长和票务副经理要求的其他任何工作/职责
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12. Towel and lockers rental in waterpark, and the related Aquaventure tickets sell, such as, Cabana/surf rider/Aquaxpress sell;
负责园区的毛巾和柜子租赁及凉亭/冲浪少年/快速同行票等相关票种的售卖。