管家服务主管 Team Leader, Butler

Job Summary
职位简述
To ensure a memorable arrival & departure experiences for Owner VIP guests as well as quality reception service that is consistent with SOPs.
确保为业主VIP客人提供难忘的体验以及根据标准运营程序提供高质量的接待服务。
Key Duties and Responsibilities
主要义务和职责
Responsible for assigned Owner VIP guest, anticipating guest preference and needs throughout the guest stay
负责服务业主VIP客人，在客人入住期间，预见客人的喜好和需求。
Attend to duty timely, wearing the correct uniform, name badge and well groomed in compliance to the resort grooming policy.
按时上岗，身着合适的制服，佩戴名牌，根据酒店的仪容仪表标准整理好仪容仪表。
Managing the reception for the guest of owner office effectively and efficiently.
有效、高效的组织业主公司客人的接待工作。
Ensures that the guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
确保所有人员以有效、热情和专业的方式与客人沟通及帮助客人。
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
主动查看客人的意见和反馈，将意见和反馈传递给团队成员并采取措施提高客人满意度。
Have full knowledge of all products and services provided by the resort and in the local area.
熟悉酒店及周边地区的产品知识和所具备的服务。
Have full knowledge and able to carry out all butler duties and requested tasks when required.
具备丰富的管家服务知识，能够承担管家职责，当客人有需求时，可以提供帮助。