前厅经理 Manager, Front Office

Job Summary
职位简述
To oversee the front office and back office operation, lobby, coordinates and monitor that all
guests' arrival, departure and in-house experiences are as per resort standards
监督前厅部和办公室的运作，大堂，协调和监督所有客人的到达，离开和入住的经验是按照度假标准来做的。
Key Duties and Responsibilities
主要义务和职责
Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.
坚持所有酒店规章按照服务标准的政策和程序操作。
Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue.
确保前台有销售人员专注的态度接待客人，并了解酒店内的所有销售机会，这将有助于实现收入最大化。
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。
Ensure a consistently high standard of presentation is maintained for both the department and the team members.
确保部门和团队成员维持一致的高标准。
Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.
监督日常运作，确保所有团队成员遵守和维护度假村标准。
Implement a full training plan within the reception to develop all personnel to their full potential.
在接待时实施完整的培训计划，使所有人员充分发挥他们的潜能。
Review, maintain and implement systems and procedures as directed.
对审查，维护和实施的系统流程，进行明确指引。
Review the departmental objectives and drive to achieve it.
审查部门的目标并实现它。
Skills, Experience & Educational Requirements
技能、经验和教育要求
Strong interpersonal skills
较强的人际交往能力
3 years & above same position working experience is a must
必须具有三年及以上的同岗位管理经验
Strong customer service focus
较强的顾客服务关注度