服务中心接线员Agent, Call Center

Job Summary
岗位总结
To be the initial point of contact for the resort customers to provide all customers thru call with the highest level of customer service, exhibiting interest, enthusiasm and a professional image.
作为度假区客户的初始接触人，通过接听客户来电为所有客户提供最高水平的客户服务，展示兴趣、热情和专业形象。
Key Duties and Responsibilities
主要义务和职责
Process incoming and outgoing calls accurately.
准确地处理接入和拨出电话。
Listens, questions and analyses to determine underlying needs of customers. Rectify whenever possible, the customer’s concerns.
通过倾听，提问和分析以确定宾客的潜在需求，尽可能消除宾客的顾虑。
Provides accurate information to the customers in a clear, courteous and professional manner.
以清晰，礼貌和专业的方式向客人提供准确的信息。
Follow the various operating systems and procedures to serve the guest in a proper manner.
遵循各种操作系统和程序，以适当的方式为宾客服务。
To handle, log, action and follow up on any guest queries as quickly as possible. Liaise and follow up with all departments concerned to ensure customer satisfaction.
尽快处理，记录，行动和跟踪任何客人的查询，与所有相关部门联络并跟进，确保宾客满意。