贵宾接待副经理 Assiatant Manager,VIP Service

Key Duties and Responsibilities
主要义务和职责
§ Managing the
reception for the guest of owner office effectively and efficiently.
§ 有效、高效的组织业主公司客人的接待工作。
§ Ensures that
the guests are communicated with and assisted in an efficient, warm and
professional manner by all team members.
§ 确保所有人员以有效、热情和专业的方式与客人沟通及帮助客人。
§ Actively
review guest comments and feedback, communicate this with the team members and
implement procedures to enhance guest satisfaction.
§ 主动查看客人的意见和反馈，将意见和反馈传递给团队成员并采取措施提高客人满意度。
§ Have full
knowledge of all products and services provided by the resort and in the local
area.
§ 熟悉酒店及周边地区的产品知识和所具备的服务。
§ Inform the
respective departments of special guest or group needs and requirements to
ensure guest satisfaction.
§ 告知其他部门客人或团队的特殊需求，确保客人满意度。
§ Establishes
and maintains close working relationships with all departments of the hotel to
ensure maximum cooperation, productivity, morale and guest service.
§ 与酒店各部门建立并维持友好的工作关系，确保最大化合作、生产力、士气和为客人提供的服务。
§ Develops
relationships with clients, return guests, group contacts etc. to provide
maximum personalized guest service.
§ 与客人、回头客以及团队联系人等建立良好的关系，为其提供个性化宾客服务。
§ Makes
suggestions for improvements in overall operations with an emphasis on
increasing guest satisfaction, revenues as well as reducing costs.
§ 为整体运营情况的改善提供建议，着重于提高客人满意度、增加收入及降低成本。
§ Attends training
on handling required emergency procedures and basic first aid in the case of
emergency or guest illness.
§ 参加紧急情况处理程序及基本急救培训，如果发生紧急事故或遇客人生病可以进行处理。
§ Works flexible
hours and schedules according to resort and departmental requirements.
§ 根据酒店和部门的要求，工作时间和安排灵活。
§ Assist with
other job related duties when requested by the resort.
§ 协助其他与工作相关的任务。
§ Ensures
guest information is kept confidential at all times. No personal or private information
about resort guests including room number and arrival and departure dates is to
be given out to third parties
§ 确保在任何时候对客人的信息保密。勿将客人的私人信息如房间号、到店和离店日期与第三方公司分享。
§ Consistency
monitors of service quality, escalating
any major problems/complaints to Senior Management
§ 监督服务质量，将重要的问题和投诉上报给高级管理层。