宾客服务中心文员 Guest Service Center Agent

We are looking for a Guest ServiceCenter Agent
我们正在寻找一位宾客服务中心文员
As a Guest Service Center Agent, we rely on you to
作为一名宾客服务中心文员，你的主要工作职责为：
1.Provide highstandard service in accordance with department standards and procedures.
2. Ensures all telephone calls are handled in a polite, efficient manner.
3.To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/programmes whenever opportunities arises.
4. Has a thorough understanding of all the services offered by the Hotel.
5. Conduct regular analyses of guests' feedback and propose suggestions for
service improvement.
1.按照部门的规范和程序提供高标准的服务。
2.确保以礼貌、高效的方式处理所有来电。
3.确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
4.全面了解酒店提供的所有服务。
5.定期分析宾客意见，提出服务改进建议。
We are looking for someone who:
我们正在寻找一位具备以下条件的候选人：
1.Demonstrate exceptional enthusiasm for Guest Service
2.Enjoys interacting with people
3.Exhibit proficiency in both written and spoken English
4.Upholds professional values, ethics and integrity at all times
1.对宾客服务有极高的热情；
2.喜欢与人沟通交流；
3.良好的英文书面与口语表达；
4.在任何时候都秉持专业的价值观、道德和诚信。
If you are the right person,what are you waiting for? Click the apply button now!
如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！