楼层总督导 Head Floor Supervisor

楼层经理
Assigned daily work fairly and equal.
负责合理、公平地安排每日员工工作。
Held daily meeting to the floor staff and training them for 15min.
召开每日楼层员工简会及15分钟培训。
Supervise rooms, follow up the hotel’s standard strictly, ensure the rooms are clean and equipment’s are in good condition.
负责检查所负责的客房，严格按照酒店的标准，保证房间清洁，设备设施良好。
Inspect all check-out rooms and room condition immediately, ensure the front office can lent.
及时检查所有退客房，更改房态，以保证前台及时出租。
Inspect all VIP rooms.
检查所有VIP房间。
Supervise job instruction and training for the staff and supervisors.
负责员工和主管的培训及工作指导。
Check and ensure staffs follow the instructions to work.
检查保证员工按照程序进行客房操作。
Find and inform the maintain, and follow the repair result.
发现维修项目及时报修，并跟进维修结果。
Supervise the inventory and make a requisition monthly and weekly. Ensure all the things neatly.
负责每周每月客用品盘点及申领，保证客用品存放整齐。
Ensure Lost & Found be picked up to the Housekeeping Office immediately and never to delivery it the next day.
保证拾获的客人遗留物品必须在当日交到管家部办公室，禁止任何遗留物品放在楼层隔夜
上交。
Handle the guest complaints satisfaction important. Check again at the same time and response the requisition.
处理客人投诉，让客人满意是首要选择，同时要及时核查，回应客人的要求。
Coordinate Engineering Department with the room maintains.
和工程部协调，安排房间的维修及大保养。
Note down the unusual thing on the log-book. Unfinished job delivered to the shift.
将每日特殊事情记录在办公室Log Book上，未完成的事项交接给下一个班次。
Evaluate the performance of the staff.
评估员工工作表现。
Finished job which Executive Housekeeper to assign.
完成行政管家指派的其它工作。