学习与发展经理

MAJOR RESPONSIBILIES 职责概要：
To do whatever it takes to provide exceptional service for our customers(external and internal) and to strive for excellence to achieve customersatisfaction.
能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。
SPECIFIC DUTIES 工作任务:
1. Function as primary support to the Director ofHuman Resources including activities in planning, organizing and executingactivities leading to the training and development of qualified associates.
支持人力资源总监计划、安排和实施各种活动，以培训和发展优秀员工；
2. Oversee the day-to-day operations and functionsof the Learning & Development Department.
组织学习与发展部日常运作；
3. Prepare annual training plan according totraining need analysis of each department and the recommendation from theLeadership Team.
根据部门培训需求和管理层的要求准备年度培训计划；
4. Design, organize and facilitate trainingactivities and programs according to the training plan and monthly trainingschedule.
根据培训计划和月度培训日程，设计、安排和实施培训；
5. Ensure training facilities and logistics are wellprepared and provided.
保证培训器材和设施完好；
6. Develop and conduct effective orientation programsfor new-hired hotel managers and associates.
为新入职员工和经理设计并讲授入职培训；
7. Assess training effectiveness by carry out courseevaluation and regular meetings with Leadership Team.
通过对课程的评估及与管理层的定期会议，对培训效果进行评估；
8. Assist managers in sourcing, obtaining ordeveloping training courses, training aids and materials.
协助经理发掘、获得和设计培训课程及培训资料；
9. Ensure the number of training hours beingcompleted based on Marriott and hotel requirement and maintain an up-to datetraining records for all managers and associates.
根据万豪的标准，保证培训小时数的完成。确保经理和员工的培训记录及时更新；
10. Provide advice and assistance to managers andassociates on all matters pertaining to training.
为经理和员工培训提供建议和支持；
11. Source and organize training and developmentprogram for supervisory and management associates.
为主管和经理开发和安排培训课程；
12. Co-ordinate the implementation of CorporateManagement Training.
协调公司管理培训；
13. Prepare training assessment report and monthlytraining report.
准备培训评估报表和月度培训报表；
14. Work with DHR/AHRM on the hotel training programsand learning systems to support workforce planning and career development.
与人力资源总监或助理人力资源经理一同开展培训课程和培训体系，以支持人力计划和员工事业发展；
15. To organize Annual Associates Party and differenttypes of sports and recreation program for hotel associates to achieve totalassociates satisfaction.
组织年度员工晚会及其他运动娱乐活动，以实现员工整体满意；
16. Inspect all heart of the house areas to ensurethe compliance of the hotel’s standard requirement.
检查酒店后区以确保酒店标准的执行；
17. Perform all duties and responsibilities in atimely and efficient manner in accordance with established company policies andprocedures to achieve the overall objectives of this position.
及时高效完成本职工作和职责，根据公司政策和程序以实现本岗位的目标