ID11478 Guest Service Manager 宾客关系经理

To supervise Front Office allunits activities during the shift and handle guest relations and requests andcomplaints.
Act as Duty Manager in the absence of senior management anddepartment heads. Handle any emergency incident for guests and hotelassociates.
当班时管理前厅部工作并提供对客服务，解决客人投诉。
在酒店高级管理人员和部门经理不当班时担任值班经理。处理客人及酒店员工的意外事件。