ID16399 Front Office Manager 前厅部经理

1、负责整个前厅的运作，带领团队为客人提供专业的服务
2、代表前厅部参加酒店行政会议，并与相关部门沟通。
3、确保入离店客人的住宿流程及检查运作情况
4、有效确保前台系统的正常运作及管理
· Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
· Run and actively participate in weekly Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally.
· Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
· Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
· Supervision of lobby services including carparking and portering, ensuring guest arrivals and departures are as efficient as possible.
· Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
· Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
· Preparation of Front Office monthly reports, commenting on key performance indicators.