中餐厅领班

This position is concerned with the efficient and professional serviceof food and beverages, while ensuring guests receive optimum service inaccordance with the standards, policies and procedures of this hotel and HiltonInternational.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
1. To maintain a highcustomer service focus by approaching your job with the customers always inmind.
在整个工作过程中，始终保持高度的客户服务意识。
2. To have a positiveimpact, taking personal responsibility and initiative to resolve issues, alwaysclearly communicating with bothcustomers and colleagues.
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3. To contribute ideas and suggestions toenhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
4. To actively promotethe service and facilities of the Hilton Hotels to guests and suppliers of thehotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
5. To perform allduties and responsibilities in a manner that ensures your safety and that ofothers in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
6. To take telephone calls, take reservations and page guests.
接听餐厅的电话，并且正确的接受客人的预订。
7. Reconfirm all reservations of the respective day.
在每天餐段之前与客人进行预订的确认。
8. Check reservation with “in house guest list” and “VIP list”.
做好住店客人和贵宾客人的预订。