预订部文员

1. To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
2. To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
3. To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
4. To ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
5. To ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档，其信息准确无误。
6. To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
7. To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
8. To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。