客房主管/领班Housekeeping Supervisor/ Captain

Job Purpose:
工作目的
Directs and supervises the actions of all attendants to ensure hotel guest satisfaction is achieved.
指导和管理所有服务员的行动，确保能够达到酒店客人满意度
KEY RESULT AREAS
主要工作职责
1. Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met.
知道和控制所有下属的服务员，确保每天的运营事宜得到及时处理和满足客人需求。
2. Assigns villas for cleaning as per schedules andmonitors the cleaning process.
按要求安排清洁和监管清洁程序。
3. Ensures that vacant rooms are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete.
确保空房及时清洁，检查清洁完成情况，完成时及时报告给办公室。
4. Reports engineering failures and breakdowns andfollows up on repair schedules
报告工程缺陷，跟进维修的进度。
5. Oversees the cleanliness and maintenance ofhousekeeping pantries ensuring par stocks are properly in order
监督客房部工作间的干净和维护，确保物品摆放有序。
6. Monitor plant condition and report any problems tosupervisor immediate.
监管植物状况，发现问题立即报告给上级主管。
7. Oversees the mini bar operation ensuring bars arerestocked in a timely and efficient manner.
监管小酒吧的运营，确保酒吧的补充及时有效。
8. Oversees the issuing, controlling and application ofhousekeeping cleaning chemicals.
监管客房部清洁用品的发放，控制和使用。
PERSONAL SPECIFICATION
个人能力描述
· ExcellentEnglish language skills
优秀的英语技能
· Goodcustomer relations skills
良好的与客人沟通技能
· Positiveoutgoing personality
积极的开朗的外向型的个性
· Abilityto lead, motivate and develop a team of individuals
领导团队的每个人，积极学习，发展自我的能力.