客房主管/领班Housekeeping Supervisor/ Captain

Job Purpose:
工作目的
Directs and supervises the actions of all
attendants to ensure hotel guest satisfaction is achieved.
指导和管理所有服务员的行动，确保能够达到酒店客人满意度
KEY RESULT AREAS
主要工作职责
1.
Directs and controls all subordinate Villa
Attendants to ensure that all day to day operational matters are handled on
time and guest expectations are met.
知道和控制所有下属的服务员，确保每天的运营事宜得到及时处理和满足客人需求。
2.
Assigns villas for cleaning as per schedules and
monitors the cleaning process.
按要求安排清洁和监管清洁程序。
3.
Ensures that vacant rooms are cleaned on time,
checks them on completion of cleaning and reports back to housekeeping once
complete.
确保空房及时清洁，检查清洁完成情况，完成时及时报告给办公室。
4.
Reports engineering failures and breakdowns and
follows up on repair schedules
报告工程缺陷，跟进维修的进度。
5.
Oversees the cleanliness and maintenance of
housekeeping pantries ensuring par stocks are properly in order
监督客房部工作间的干净和维护，确保物品摆放有序。
6.
Monitor plant condition and report any problems to
supervisor immediate.
监管植物状况，发现问题立即报告给上级主管。
7.
Oversees the mini bar operation ensuring bars are
restocked in a timely and efficient manner.
监管小酒吧的运营，确保酒吧的补充及时有效。
8.
Oversees the issuing, controlling and application of
housekeeping cleaning chemicals.
监管客房部清洁用品的发放，控制和使用。
PERSONAL SPECIFICATION
个人能力描述
· Excellent
English language skills
优秀的英语技能
· Good
customer relations skills
良好的与客人沟通技能
· Positive
outgoing personality
积极的开朗的外向型的个性
· Ability
to lead, motivate and develop a team of individuals
领导团队的每个人，积极学习，发展自我的能力.