健身中心接待领班/接待/服务员Fitness Center Team Leader/Reception/Attendant

.Job Purpose:
工作目的
To engage in
service ensuring that guest satisfaction objectives within the outlet are
achieved by providing an efficient, friendly and attentive service as per the
standards of performance and training provided.
专注于运用日常培训所学的标准服务程序通过提供高效，友好及切实的服务确保客人满意度。
KEY RESULT AREAS
主要工作职责
1.
To execute all
mise-en-place duties and responsibilities as directed, on time, according to
the predetermined standards.
依照标准及要求及时有效的进行所有准备性工作。
2.
To engage in service
delivery as per the predetermined standards and sequence.
按照指定的服务标准及流程从事准备工作。
3.
To have thorough
knowledge of products and to be able to respond to guest inquiries.
熟悉产品并能够正确的回应客人的需求。
4.
To ensure that
guests expectations are met or exceeded by providing an efficient, friendly and
attentive service
以高效，友好，切实的服务达到并超越客人的期望。
5.
Checks and collects
supplies from the stores according to hotel procedure
按程序检查所需货品，收货。
6.
Maximizes revenue in
the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化。
7.
Helps maintain the recreation/Kids
Club in top physical condition.
使娱乐中心/儿童俱乐部环境保持在最佳状态。
8.
Helps maintain
standards of cleanliness by carrying out front and back of house cleaning
duties as directed
帮助开展工作区域周围的清洁工作以保持卫生高标准。
PERSONAL SPECIFICATION
个人能力描述
· Good local and sound English language skills
较好的普通话和英语语言能力
· Ability to read and write
读写能力
· Positive approach to customer service
较好与顾客沟通的能力
· Able to handle physically demanding workload
能负荷相应的体力工作