VIP/宴会/中餐/西餐/送餐/大堂吧餐厅主管/领班 Restaurant Supervisor/Captain

Job Purpose:
工作目的
To assist in directing, controlling and coordinating all outlet activities ensuring the outlet meets its financial and guest satisfaction objectives.
辅助上级指导，监督及统筹部门所有的项目实现其财务和客户满意度目标
KEY RESULT AREAS
主要工作职责
1. Directs and controlsall subordinate staff to ensure that all day to day operational matters arehandled on time and guest expectations are met
指导并监督下属员工确保日常运营并达到客人期望值
2. Provides guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities
为下属员工提供指引并辅助他们履行应完成的任务及责任
3. Oversees the servicestandards in the outlet ensuring that they conform to the requisite standardsand meet or exceed customer expectations
执行对服务流程标准的监督以保证员工符合规定的标准同时达到或超越客人的期望
4. Liases with thekitchen, stewarding, bars, housekeeping and engineering to ensure that theoperation runs smoothly in areas of joint responsibility
与厨房，管事部，酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行
5. Assists in theplanning and execution of promotional activities as directed
按要求辅助上级计划与执行食品的促销活动
6. Maximizes revenue inthe outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
7. Assists inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses
在成本与花销的控制等财务事项中发挥监督与控制的作用
8. Assists inmonitoring and controlling the hotel’s OE inventory and participates ininventory taking
监督及管理酒店的盘点并积极参与盘点的具体工作
PERSONAL SPECIFICATION
个人能力描述
· Good local and English language skills
良好的地方和英语语言技能
· Sound organizational skills
良好的组织技能
· Sound leadership and motivational skills
完善的领导和激励技巧
· Sound administrative ability
健全的行政能力
· Able to handle demanding workload
处理规定的工作量的能力