女迎宾 Hostess

Job Purpose:
工作目的
To engage in food
and beverage service ensuring that guest satisfaction objectives within the
outlet are achieved by providing an efficient, friendly and attentive service
as per the standards of performance and training provided
专注于餐饮事业运用日常培训所学的标准服务程序通过提供高效，友好及切实的服务确保客人满意度。
KEY RESULT AREAS
主要工作职责
1.
To execute all
mise-en-place duties and responsibilities as directed, on time, according to
the predetermined standards
依照标准及要求及时有效的进行所有准备性工作
2.
To engage in food
and beverage service delivery as per the predetermined standards and sequence
按照指定的服务标准及流程从事餐前准备
3.
To have thorough
knowledge of the menu, drinks list and wine list and to be able to respond to
guest inquiries.
熟悉菜单，饮料单及酒水单并能够正确的回应客人的需求
4.
To ensure that
guests expectations are met or exceeded by providing an efficient, friendly and
attentive service
以高效，友好，切实的服务达到并超越客人的期望
5.
Liases with the
kitchen, stewarding, bars and housekeeping in operational matters to ensure the
operation runs smoothly
与厨房，管事部，酒吧，客房部及工程部等相关部门协调以确保每日运营顺利进行
6.
Maximizes revenue in
the outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
7.
Helps maintain the
outlet in top physical condition by reporting any engineering or housekeeping
defects to supervisors
通过向主观报告一些工程及客房方面的不足之使餐厅环境保持在最佳状态
8.
Helps maintain
standards of cleanliness by carrying out front and back of house cleaning duties
as directed
帮助开展工作区域周围的清洁工作以保持卫生高标准
PERSONAL SPECIFICATION
个人能力描述
· Good local and sound English language skills
较好的普通话和英语语言能力
· Ability to read and write
读写能力
· Positive approach to customer service
较好与顾客沟通的能力
· Able to handle physically demanding workload
能负荷相应的体力工作