Reception Supervisor 前台接待主管

Position Summary职位概述:
Provide leadership and guidance to Front Desk team member during the assigned shift to ensure consistent quality service is provided.
负责当值期间领导前台接待做好各种接待工作，提供一致高效的服务。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.Ability to read, write, speak and understand the English language to communicate   effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。