Outlet Manager 全日制餐厅经理

The Role 岗位职责：
Implement Standards operational proceduresto suit the concept and regulate the service.
制定适合餐厅的服务流程和标准。
Ensure all the staff have a thoroughproduct knowledge by means of regular colleague training sessions andtests.
确保所有员工菜品知识的培训与测试。
Conduct regular strategy updatemeetings.
制定运营战略，更新会议 。
Handle customer complaints efficiently andreply promptly.
能高效礼貌的回复或者处理投诉。
Monitor guest feedbacks and make actionplan.
收集客人的反馈制定处理计划。
Oversee service sequence and ensure theguest experience is smooth.
督促员工按照服务流程为客人提供服务，确保客人的用餐体验。
Protect the health, safety and well-beingof guests and colleagues.
保证所有用餐客人和员工的人身安全与安全 。
Adhere to any reasonable request or changeto working time or area, within the parameters set out by company standards.
能随机应变处理客人的合理需求。
Comply with company grooming standards.
遵守公司的仪容仪表。
Split and delegate tasks betweensupervisors and restaurant team members.
区分主管与其他员工的工作职责。
Maintain high level of communication withcolleague.
与员工保持高效的沟通。
Promote a motivated and high performingteam committed to delivering high standards.
建立一个积极主动，能完成高标准服务的团队。
Attend daily and weekly operation meetings.
参加周或者月度的运营会议。
Attend key briefings and training sessions,take notes, follow up and action in atimely manner.
及时并加以跟进参加重要会议，培训，做好笔记。
Liaise with chef on menu creation.
与主厨和经理合作菜单。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
拥有酒店工作经验(特别是豪华品牌的酒店)。
Have professional training in hospitalityindustry.
有过专业化的训练。
Able to communicate in Mandarin or Englishfluently.
能够流畅的使用普通话或英语进行对话。
Having good communication skills.
良好的沟通能力。
Able to operate basic computer skills.
正确应用基本电脑系统。
Command organization system in our department,knowledge how to make or motivate people work, cooperate with other departments.
能够指挥本部门的组织系统，知人善任，调动下级的积极性，协调与其他部门的关系。