前台主管 Front Desk Supervisor(储备)

·负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
·Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
·进行有效的交接班简报工作，以明确酒店活动和运营要求
·Conducts shift briefings to ensure hotel activities and operational requirements are known
·拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
·熟练使用微软办公软件和前台系统
·Proficient in the use of Microsoft Office and Front Office System
·具有解决问题和组织能力
·Problem solving and organizational abilities
·具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
·Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
·2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.