西餐厅领班 Hostess

·在餐厅前迎接客人和潜在的客人，运用自己的专业技巧和社交技巧尽可能的使客人在此用餐。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想
·To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience usingtechnical and individual social skills.  Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG brand ethos.
确保餐厅在开业前以作好接待客人的准备，餐桌和餐椅都应根据开业标准准备就绪
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
·认真对待客人的抱怨并尽可能解决问题，向主管汇报一切事宜
·Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
·及时采取措施补救危险的情况并向主管汇报潜在的危险
·Initiate action to correct a hazardous situation and notify supervisors of potential dangers
高中或酒店管理，餐饮或相关领域的职业证书。
·High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。
·1 years related experience or an equivalent combination of education and experience.