宾客服务接待员（总机）Guest Services Agent

Handle all incoming and outgoing
calls accurately and courteously
代理处理所有传入和传出调用准确和礼貌
Follow records and controls accurately
wake up calls
记录和控制准确的叫醒电话
Follow paging service to guests and
staff member when requested in co-operation with concerned departments
分页服务客人和工作人员要求在与有关部门合作
To assist guests with international
calls and directory queries
协助客人的国际电话和目录查询
Ensure to abide by principles of guest
privacy
确保遵守客人隐私的原则
Handles guests needs or requests and
reports complaints to the Telephone Manager
处理客人需求或请求和投诉电话经理汇报