通过以客人为中心的服务方式和有效的员工管理,熟练的安排员工的换班。围绕洲际集团的五个核心价值观和品牌精神:信任、正直、尊重团队和服务促进理想的企业文化。
Ensure the smooth conduct ofthe shift through customer focused service delivery and effective staffsupervision. Leads & promotes the desired work culture around thefive WinningWays, IHG Commitment and the IHG brand ethos.
经理不在时,组织交接班例会,确保员工知晓酒店的活动和运作要求
In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known
监督现金操作和银行程序
Establish and instruct staff in cash security procedures
建立和指导员工执行现金安全程序
Supervise the maintenance of service equipment
监督服务设备的维护
Monitor standards of guest facilities and services
监督客人服务和设施的标准
Control stock and monitor security procedures
控制库存和监督安全程序
Assist with menu and wine list creation
协助创造菜单和酒水列表
Supervise functions
监督营运情况
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