收益经理 Revenue Manager

使酒店的所有收益最大化，不仅限于客房和宴会和餐饮收入。领导由所有创收部门参与的跨部门决策工作，这些部门包括销售和市场部、客房部、餐饮服务部。管理竞争情报工作的各个方面；定价；管理可出租客房和收益底线；分销渠道；市场细分组合；接受或拒绝较大团队的预订。Maximizeall revenues to and for the Hotel, including but not limited to Room andBanquet/Catering Revenues. Lead crossfunctional decision making of all revenue generating departments includingSales and Marketing, Rooms, Catering and Food and Beverage departments. Manageall aspects of competitor intelligence; pricing; management of room inventory,and/or the yield hurdle points; distribution channels, market segment mix;acceptance/denial of major group bookings.
利用提供的工具（即SBRP）并依照洲际酒店集团的规范，以日历的形式对以下信息进行维持、更新和分享：外部活动、竞争对手价格情报、平均房价的渗透率（RGI）、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率（与餐饮经理一起）、总体的和按帐户的（对于预订者而言）忠诚度计划渗透率，系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。
Using the tools provided (ie SBRP) and incompliance with the IHG standards, maintains, updates and shares information inthe areas of a master calendar of external events, competitor rateintelligence, RevPar penetration (RGI), arrival and spending patterns ofcommercial accounts, denial reports, meeting space allocation, guest capturerates (with the F&B Mgr), Loyalty program penetration both overall and byaccount (and for bookers), system contribution and trends in rooms andnon-rooms revenues by channel, segment and account.
了解酒店效益的组成部分，并以此对来自当地客户和团体的业务进行评估，以便为将来的定价和谈判提供数据。
Understand the composition of hotelprofitability, and uses this to evaluate business from local accounts andgroups so as to provide input to future rate setting and negotiation.
监测竞争对手对所有创收部门的定价，了解当地市场动态和需求群体，并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。
Monitor competitor pricing for all revenuegenerating departments, understands the dynamic of the local market and thedemand generators, and recommends appropriate actions to the Revenue RoomTaskforce in relation to the hotel’s pricing and market mix strategy.
每周与总经理、市场销售总监、预订经理、前厅经理、宴会销售总监和餐饮总监一起订价格和销售策略(收益)会。
Conduct weekly rate/sell strategy (yield)meetings with General Manager, DOSM, Reservations Manager, Front OfficeManager, Director of Events, Director of Food & Beverage
协助召开客房收益会议（由总经理主持），并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等
Facilitate the Revenue Room Meeting (which theGM chairs) and generates reports and analyses needed for these meetings,displaying key facts/trends etc., on the revenue room walls.
通过分析历史数据和当前文件，监测并决定功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订速度和团组入住情况，对团组入住以及客人不承认预订或改变主意的情况进行处理
Monitor and determine demand periods forfunction space, rooms and catering through an analysis of historical data andcurrent bookings. Responsible fortracking and analyzing of booking pace, group wash, cut off enforcement forgroups as well as denied and regretted business.
审批并执行一晚9间客房以上的团队销售策略，并与销售总监或餐饮总监关于团队和会议的定价问题进行合作
Approve and/or implement sell strategies forall group proposals above 9 rooms on any one night, and collaborates with theDirector of Sales or Director of Catering on setting group and conferencerates.
每天对收入系统*的使用情况进行管理，包括负责收益底线的操作和每日房态控制。
Manage use of revenue systems* on a dailybasis. This includes the responsibility for any manipulation of the yieldhurdle points and daily inventory balancing where appropriate.
为酒店团队提供收益系统的功能和升级的培训并予以支持。
Train and support hotel teams on revenuesystem* functionality and enhancements.
管理所有渠道（中央预订系统、全球酒店预订系统、互联网直接和间接銷售系统），包括并不仅限于房间类型和销售策略。负责确保遵守互联网最低价格保证规定，并按照洲际酒店集团的标准和规定对第三方分销商进行管理
Manage all channels (CRO, GDS, Internet directand indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with theLowest Internet Rate Guarantee and managing third party distributors incompliance with IHG standards and rules.
对SBRP实施监控，确保遵守所有SBRP规则和标准程序。為年度预算提供所有与业务的收益相关的建议。在收入基础上对各部门的人员需求水平进行预测
Guardian of SBRP.Ensure compliance with all SBRP rules andstandard processes. Provide input to the annual budget process on all revenueaspects of the business. Provides medium-term revenue-based forecasts ofrequired staffing levels to all departments.
支持所有与市场调研和运营最佳化相关的特殊项目（资源策划、成本核算、关键绩效指标等）收益系统包括收益管理系统和酒店管理系统
Champion all special projects relating tomarket research and operational optimization (resource planning, costing, KeyPerformance Indicators and etc.). *Revenue systems include the central reservationssystems， RMS and PMS.
技能要求
Required Skills –
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
拥有有效的酒店报价概念，优化收益管理和销售策略的知识，并具有在给定的市场条件下决定使用哪种概念的能力。
Demonstratedknowledge of effective hotel pricing concepts, yield management optimizationand selling strategies, and ability to determine which concepts to apply ingiven market conditions.
精通微软办公软件
Proficientin the use of Microsoft Office
具有解决问题，推理，号召，组织和培训能力
Problemsolving, analytical, reasoning, motivating, organizational and trainingabilities.
良好的写作技能
Goodwriting skills
学历
Qualifications –
具有酒店管理或商业管理的学士学位。
Bachelor’sdegree in Hotel Administration or Business Administration.
经验
Experience –
3年相关工作经验或类似的管理经验，或与此相当的教育与工作经验结合的背景。曾拥从事收入管理或报价工作者优先考虑。
3years of relevant experience or similar supervisory role, or an equivalent combinationof education and work-related experience. Previous Revenue Management orPricing experience is preferred.