前厅部经理

Comprehend and carry out the service standard of Front Office: smile,accuracy, efficiency. 理解并按前厅部的服务要求执行：微笑、准确、迅速。Know intimately the standard and procedure of Front Office, operate theOpera system proficiency.熟知前厅部工作标准和程序，熟练操作Opera电脑系统。Know the arrival, departure, inhouse information details of VIP guest,know the occupancy in a current day, know the events in a current day. Arrivedin the office 5 minutes inadvance. 提前5分钟到岗，了解当天VIP预抵、预离、在店情况，了解当天出租率、各类型房间出售情况，了解当天酒店重要接待活动。Stringent follow the shift relief policy and hand over the importantiteams like masterkey, petty cash, receipt, money change receipt. Handle andrecord the dispose results. 严格按交接班规定，交接本岗重要工作用品如总钥匙、备用金、水单、发票、等，及时跟进待处理事件并记录。GSM has to be convene the shift meeting, notice the events, VIP details,on day occupancy, room status, control and assign the rooms, make sure all thearrivel guest room well assigned. 召开各岗班前会，传达酒店重要会议事件、VIP情况、出租率和各类型房间出售情况、并由GSM控制和调配房间，确保有预定客人房间很好的分配。Supervise at the front desk and foreigncurrency for handover inventory and fill in gold record, ensure accurate, suchas having a long, short money situation, the first time processing and reportthe Fom.
监督前台和外币备金交接清点和填写记录，确保准确无误，如有长、短款情况，第一时间处理并上报前厅经理。