客房文员

1.Deal with the administrative and secretary work of housekeeping office. Be the communication centre of housekeeping and other departments. Be responsible for dealing: guest lefts and mini bar.
处理本部门的行政及秘书方面等事宜，成为客房部与其它部门沟通的中心，负责处理：客人遗留物品和小酒吧管理。
2. Ensure day-to-day operational efficiency of the section. Such as print, file material.
保证每日的部门工作有效运行，如打印，将部门资料存档等。
3.Prepare repair and maintenance Work Orders as soon as received and ensure are sent to ENG office in time.
准备工程维修单，并保证一旦收到立即送至工程部办公室。
4.Handle Lost & Found properties. Ensure all surrendered Lost & Found items are properly labelled, recorded and stored as soon as received. Prepare weekly summary of Lost & Found items and submit report to Executive Housekeeper.
处理客人遗留物品事宜。保证一旦收到客人遗留物品，立即进行标记，记录和保存。每周准备客人遗留物品报告，并交至行政管家处。
5. Handle all the guests’ loan items and reports.
处理酒店客人的一切要求并做好客人借用物品记录。
6.According to the report of floor supervisor, update room status in the computer regularly. Ensure the input is correct.
根据楼层主管的查房报告及时更改电脑系统中房态，并确保输入信息的准确性。
7.Answer departmental and guest telephone calls in etiquette. Pass on telephone messages as soon as received to department / section and persons concerned for immediate action.
有礼貌地接听并处理所有电话，将内容及时转达给相关部门/人员，以便立即处理。
8.Record and file all materials and documents of housekeeping.
将客房部的所有记录及文件妥善保存。