预订部主管

Ensure commercial management techniques of availability control are applied to achieve a maximisation of room revenue for the hotel.
在控房方面运用商业的管理技巧使酒店的住房收入达到最大值
Ensures the accuracy of the reservations received from all sources according to the hotel room availability and rate structure.
根据酒店可售房型及价格构架接收, 准确录入各订房渠道的预定
Provide guest with update hotel information on the hotel product, including room type, room rate, F&B promotion, opening hour…
提供客人酒店各种产品及服务的最新信息 (例,房态,房价,餐饮推广及营业时间等)
Always try to sell higher rate rooms first (up selling) by promoting the features of the premium room versus standard room.
通过与普通客房相比推销高级客房特色的方式销售高级客房 (增销)
Always try to sell other service to the guest such as limousine transportation service.
尽力销售酒店其它产品(例.租车服务)
Always offer alternative options when meeting resistance such as alternative rate/date/room type/waitlist
遇到困境时为客人提供多项选择 (例:其它价格/其它房型/等候名单)
Ensure all guest requests are responded immediately.
确保所有客人需求得到即时回复
Performs duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, etc.
履行秘书的职责, 包含准备预定单,整理文档资料,收发传真等.
Prepare arrival list for the following day.
准备下一天的到店预定列表
Record all refused business with reasons for refusal.
记录所有未接受预定极其原因
Assist Reservation Manager in preparing the daily/weekly/monthly Report
协助经理准备每日每周及每月报表
Maintain and update guest history and collecting marketing information.
保持及更新客史数据并收集市场数据
Communicate with other department and within the department in a professional and positive manner
用专业和积极的态度与部门内部及其它部门进行沟通交流
Maintains cleanliness and tidiness of the department
保持部门的清洁和整齐
Stock inventory taking for all necessary stationeries and forms.
确保部门工作所需物品得到及时供应
Comply with all company policies relating to reservations
遵守酒店所有与预定部相关的规章制度