To do whatever it takes toprovide exceptional service for our customers and strive for excellence toachieve satisfaction.
无论做什么都是为了向客人提供优质的服务,使客人满意。
To adhere to the three steps ofservice to all our guests
为顾客服务的三个步骤:
A warmand sincere greeting. Use the guest name, if and when possible.
真诚热情的问候,尽可能使用顾客的名字。
Anticipationand compliance with guest needs
预计并满足顾客的需求
Fond farewell. Give them a warmgood-bye and use their name, if andwhen possible.
礼貌道别,尽可能使用顾客的名字。
To complete the assigned task forthe daily maintenance and keep professional manner
完成上级每天安排的工作并保持良好的工作状态
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