前台实习生(实习)

General Duties:基本要求：
Be well groomedand conform to the hotel's dress code and deportment.
良好的仪容仪表，行为、穿着符合酒店的规定。
Be informed aboutdaily operations and events.
了解每日运作及宴会。
Be familiar with sales strategies; communicate daily with reservation sales.
熟悉销售政策，每日与预定部销售沟通。
Know all frequent customers and is familiar with their special requests.
了解所有常客及熟悉他们的特殊要求。
Ensure that their needs are met.
确保满足他们的要求。
Be familiar withcultural differences and know correct behaviour for each culture.
熟悉文化差异并知道每一种文化对应的正确举止。
Alsoknow the different protocols and etiquette.
同时知道不同的礼节。
Be knowledgeableabout all emergencies plans and know how to act upon them.
熟知所有关于紧急事件的处理计划并知道当发生时如何应对。
Report any unusualoccurrences immediately to the front office manager
向经理及时汇报任何不寻常的情况。
At all times strive to represent Marriott in the most professional and courteousmanner.
随时以最职业最谦恭的方式来表现万豪。