Floor Manager 楼层经理

1. To revise daily eveningschedules.
根据当日客房出租率，调整每日晚班计划表安排。
2.To dispatch room attendants and floor supervisors to assigned floors.
向指定楼层分配客房服务员和楼层主管。
3.To inspect guestrooms, halls, lobbies, locker rooms and back stairs.
检查客房、门厅、大堂、更衣室及楼梯的卫生情况。
4.To keep records of extra work performed by Housekeeping Department.
记录客房部员工的加班情况。
5.To take inventory. 清点并记录客房用品库存量。
6.To prepare attendance records. 准备会议出席的记录。
7.To handle baby-sitting service. 帮助解决托婴服务。
8.To handle lost and found during evening hours. 处理晚班时的招物失领。
9.To revise dispatching of room attendants on occasion of sudden rush or heavy late check out.
及时调整突发情况时服务员的安排情况，例如散客很多或较多的延迟退房。
10. To record key returnedfrom day and night shifts.
记录保存早晚班服务员退回的房卡。
11.To check equipment andrecommend new purchases.
检查设备并且提出新的采购计划。
12. To inspect turn downservice. 检查开夜床服务。
13.To prepare schedule and assign work to midnight shift.
为夜班员工制定工作计划并分配任务。
14.To inspect public area. 检查酒店公共区域。
15. To investigate complaints and take corrective measures.
听取并调查投诉，采取有效的正确的措施。
16.To record specialhappening and refer to the Executive Housekeeper for his / her information.
记录发生的特殊事件并且汇报给行政管家。
17.To prepare overtime requisition according to the situation required.
根据情况需要填写加班申请表。
18. To do special assignment designated by the Executive Housekeeper or his / her assistant. 为行政管家或助理行政管家完成其指定的特殊的工作。