餐厅服务员Waiter/ Waitress

主要工作职责:
Core Responsibilities:
 
1.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
根据部门的标准和程序，提供高品质的餐饮服务
2.Communicates to his/her superior any difficulties, guest comments and other relevant information 
与上级交流疑难问题、客人评价和其他相关问题
3.Establishes and maintains effective employee working relationships
建立和维持有效的工作关系
4.Attends and participates in daily briefings and other meetings as scheduled
根据日程安排参加每日例会和其他会议
5.Attends and participates in training sessions as scheduled
根据安排参加培训
6.Prepares for service by ensuring:
作好服务准备工作确保作到以下几方面：
a. Grooming is impeccable and in accordance with naked Retreats personal presentation standards
根据裸心酒店集团的个人仪表标准保持完好的个人仪容仪表
b. Equipment is clean
干净的设备
c. Equipment is sorted and stored
设备的分类和储存
d. Glassware is polished
光亮的玻璃器具
e. Requirements for special occasions are ready
准备特别场合的必要用具
f. Music is on
合适音量的背景音乐
g. Lighting is on
合适的照明灯光
h. Outlet is ready for service and guest comfort
做好餐厅的准备工作以便提供服务和款待客人
7. Carries out effective service by ensuring:
提供高效的服务，确保做到：
a. Guests are greeted and seated
问候和带领客人入座
b. Explaining and up-selling daily beverage specials
解释和出售每日的特色酒水
c. Processing food orders accurately
准确处理食物点菜单
d. Using trays and tray jacks effectively
有效运用托盘和托盘架
e. Quickly taking food and beverage orders
迅速的为客人点食物和酒水
f. Ensuring payment methods are handled accurately
准确的处理付款
g. Ensuring working areas are cleaned and re-set quickly
快速的清洁和重新布置工作区域
h. Ensuring the bar is clean
确保酒吧的清洁
i. Regularly cleaning ashtrays
经常为客人有规律的更换烟缸
j. Conversing with Guests in relation to the food and beverage products
与客人交流食物和酒水的问题
8. Carries out effective beverage service by ensuring:
提供高效的酒水服务应确保做到：
a. Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
推销酒水并随时为客人添加酒水，遵守酒水服务制度
b. Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒
c. Promoting and selling cocktails to guests
向顾客推销和销售鸡尾酒
d. Making and presenting cocktails
制作和服务鸡尾酒
e. Coffee and tea is served hot and in accordance with standard
根据标准供应热的咖啡和茶
8. Take appropriate action to resolve guest complaints
采取适当的措施解决客人的抱怨
9.Food and beverage stock is stored in relation to hotel procedures
根据酒店的程序储存食物和酒水
10.Performs related duties and special projects as assigned
完成所分配的相关的任务和特殊的工作
 
Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
与经理和人力资源部经理合作确保部门员工有良好的工作表现，职责如下：
Participate in staff recruitment
参加员工的招聘工作
Participate in department training
参加部门培训
协助为新员工进行入职介绍
Assist with the preparation of efficient departmental work schedules
协助准备有效的部门工作时间表
providing constructive feedback to enhance performance
提供有建设性的反馈信息以提高工作成绩
 
Aware of financial targets
知道部门的财政目标
Recycles where-ever possible
尽可能的反复利用
 
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
注意安全的职责并符合职业、健康、安全等法律政策和法规
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
熟悉酒店的安全、救护、消防及紧急情况的程序，并能安全正确的使用各种设备
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
及时采取措施补救危险的情况并向主管汇报潜在的危险
Log security incidents and accidents in accordance with hotel requirements
根据酒店要求记录安全事故及意外事故
Assist GM to in delivering the hotel risk management.
协助总经理进行风险管理。
 
LANGUAGES: Must possess an intermediate English level
中等英语水平
 
QUALIFICATIONS /TRAINING: Education: High school graduate, university or travel school related course an advantage.
教育：高中、大学毕业，或者相关旅游学校毕业。