裸叶水疗中心接待 SPA Receptionist

概述：
Overview:
给所有酒店住客和日间水疗中心客人提供高水平的专业、效率高和优质的服务.
Efficient and quality service to all Hotel Guests and Day Spa Guests.
主要工作职责:
Core Responsibilities:
日常管理和训练 Day
to Day Management and Training
·
按照水疗中心操作步骤工作，并给水疗领班意见反饋，从而适当的微调相关标准。
Follow the Spa procedures are adhered to and provide feedback to the Spa
Captain in order to fine tune the standards where applicable.
·
推广和推销水疗中心一切范畴；水疗会籍、日间水疗组合和疗程、推销规划和零售品牌产品系列等。
To promote and sell all aspects of the Spa; spa Memberships, Day Spa
packages and treatments, merchandising and retail branded lines etc.
·
按照要求供应食物和饮料。
Serve food and drinks as required.
·
达到零售产品销售的日常目标，每天/每星期跟水疗领班加以讨论。
Achieve
the daily targets for retail product sales and discuss with the Spa Captain on
a daily / weekly basis.
·
确保把所有疗程预订输入水疗中心软件系统。必须透过水疗中心接待处控制所有会籍。
Ensure
all treatment bookings are entered in to the Spa Software system. All
membership bookings must also be controlled via the Spa Reception.
·
应用一切换售促销技能，把这些销售工具作为水疗之旅的部分。
Attend
training selling in upselling techniques and implement these sales tools as
part of the Spa Journey.
·
确保所有客户填好健康咨询表。
Assist with all ordering and stock taking.
·
本着专业和有礼的态度处理电话查询。
Handle
all telephone enquiries in a professional and courteous manner.
·
确保您拥有一定认识，从而协助客户预订疗程和购买零售产品。
Ensure you
have sufficient knowledge to assist clients regarding treatment bookings and
purchasing retail products.
·
定期接受水疗领班提供疗程项目和零售产品知识的训练，每节表现将记录在各自的训练纪录表上。
Complete
regular training with the Spa Captain on the treatment menu and retail product
knowledge with each session entered on their Training Record
·
了解日常的疗程预订时间表，在营业期间给疗程团队告知任何相关改动。
To be fully
aware of the daily treatment booking schedules and to keep the Therapy teams
updated with any changes throughout the day.
·
确保您因应业务需求，按照编排的时间休息。
Ensure that you take your break at the scheduled time around the
business demands.
·
正确的处理客人帐单，并严守现金处理程序。
Process all client bills accurately and adhere to the cash handling.
·
协助水疗总监完成日间水疗和会所会籍水平的范畴，达成每月和年终预算。
To assist the Spa Director in achieving monthly and year-end budgets for
the Day Spa and Club Membership levels.
·
确保套用所有客人服务和品牌标准；包括迎接/送别客人、以客人名字称呼对方、欢迎茶等，从而达到最高的服务水平。
Ensure all
guest service brand standards; Guest greeting / farewell, use of Guest name, welcome
Teas etc. is used in order to achieve the highest level of service.
·
按照业务要求，引领酒店客人参观水疗中心。
Tour hotel guests around the Spa in accordance with the business
requirements.
·
在水疗中心各处储存和展示零售产品和推销规划商品。
Ensure the
retail products and merchandising items are stocked and displayed throughout
the Spa.
沟通 Communication
·
跟水疗主管和酒店与水疗中心其他主要部门维持清晰的沟通脉络。
Maintain clear lines of communication with the Spa Supervisor and other
key departments within the Hotel and Spa.
·
按照需要，出席酒店和各个部门会议。
Attend Hotel Meetings as
required.
·
在每个值班结束时，透过口头或填写工作移交日志，完成详细的工作移交程序。
Complete a detailed handover at the end of each shift either verbally or
via the handover diary.
市场情报 Market Intelligence
·
掌握有关行业最佳守则，以及市场最新疗程/服务的信息。
Keep up to date with the industry best practices and latest treatments /
services in the market place.
人力资源发展 Human Resource Development
·
如有需要，参与理疗师第二轮面试的技能测试环节（担当接受疗程人士而已）。
Participate in trade
tests for Therapist 2nd interviews if required (treatment model
only).
其他 Other
·
准时上班，穿上正确的制服和配戴显示名字的胸牌。
Report for duty punctually wearing the correct uniform and name badge.
·
维持高水平的个人外表和卫生，贯彻酒店和部门的打扮标准。
Maintain a high standard of personal appearance and hygiene and adhere
to the Hotel and department grooming standards.
·
任何时候也提供友善、有礼和专业的服务。
Provide a friendly, courteous and professional service at all times.
·
履行每天开业和终止营业所需的职务。
Carry
out opening and closing duties as required.
健康和安全 Health and Safety
·
全面了解酒店健康和安全政策，以及消防程序。
Be fully
aware of the Hotel Health and Safety policy and Fire Procedures.
·
在任何时候也采用安全的工作守则，紧守健康和安全要求。
Adhere to
health and safety requirements by using safe working practices at all times.
·
执行任何管理层委托的工作。
Perform
any duties assigned by the Management that deemed necessary.
工作技能技巧要求:
Core Competencies& Technical
Knowledge/skills:
工作技能 / 知识 Job Skill / Knowledge
·
外表得体，拥有良好的时间管理技巧。
Well presented with good time management.
·
出色的沟通技巧。
Excellent communication skills.
·
跟同事合作无间，能跟所有同事发展良好的合作关系。
Good team player & able to develop sound working relationships with
all colleagues.
·
拥有良好的人际沟通技巧
Good interpersonal skills.
·
说话得体，和蔼可亲和充满自信。
Well spoken, pleasant and confident.
·
标准的电话应对态度。
Standard Telephone Manner.
电脑知识 Computer
Knowledge
拥有Word、Excel和PowerPoint电脑知识为佳。
Computer
knowledge on: Word, Excel and PowerPoint are essential.
·
懂得水疗中心软件系统应用。
Spa software
applications.
语言能力 Language Proficiency
·
英文流利为佳。
Proficiency
in English is desirable.
·
在母语以外，能懂得第二语言为佳。
Knowledge of
a second language other than native language is desirable.
经验 Experience
·
具备至少1 年在酒店、水疗中心接待处工作的经验。
At
least 1 years’ working experience in a Hotel, Spa Reception role.
要求学历及资质：
Education/Certifications:
·
必须具备大学、深造文凭或相等的休闲/酒店行业专业资格。
University or post-graduate
diploma or equivalent professional leisure / hotel qualification is required.