行政助理经理 Executive Assistant Manager

本岗位要求候选人‌必须具备房务相关工作经验‌。
Solid Rooms working experience is a ‌mandatory prerequisite‌ for this position.
岗位描述 Job Description
1、协助总经理统筹酒店日常运营管理工作，作为酒店第二负责人，确保前厅、客房、餐饮、工程、活动中心等各部门高效协同，保障酒店24小时顺畅运转，对酒店整体运营效率和服务质量负责。
Assist the General Manager in overall daily operations and management of the hotel. As the second-in-command of the hotel, ensure efficient coordination among front office, housekeeping, F&B, engineering, activities and other departments, guarantee 24-hour smooth operation of the hotel, and be responsible for the overall operational efficiency and service quality of the hotel.
2、具有丰富的对客服务及活动策划经验，能推动酒店对客活动多样性及客户满意度持续提升。
Equipped with extensive experience in guest service and resort activities planning and the continuous improvement of customer satisfaction.
3、主导服务质量管控，定期巡查酒店客房、公共区域、后台设施及各营业网点，监督服务标准落地，分析宾客反馈(OTA评论、满意度调查等)，制定并推进服务提升方案，提升宾客体验与忠诚度。
Lead service quality control, conduct regular inspections of hotel guest rooms, public areas, back-of-house facilities and various business outlets, supervise the implementation of service standards, analyze guest feedback (OTA reviews, satisfaction surveys, etc.), formulate and promote service improvement plans to enhance guest experience and loyalty.
4、处理酒店各类突发事件(安全隐患、宾客重大投诉、设备故障等)，快速响应、科学处置，协调内外部资源，最小化事件负面影响，保障宾客与员工人身及财产安全。
Handle various emergencies in the hotel (safety hazards, major guest complaints, equipment failures, etc.), respond quickly and dispose scientifically, coordinate internal and external resources to minimize the negative impact of events, and ensure the personal and property safety of guests and employees.
5、维护客户关系，参与重要宾客接待，塑造酒店良好内外形象。
Coordinate and maintain customer relationships, participate in the reception of important guests, and shape a good internal and external image of the hotel.
要求 Qualifications
1、任职于国际高端/奢华酒店品牌，拥有 2 年及以上行政助理经理、运营总监同等岗位任职经历
Have no less than two years of relevant working experience as deputy senior management in international luxury brand hotels.
2、熟悉各部门工作流程、政策及标准操作程序
Profoundly familiar with the operational workflows, institutional policies, and standard operating procedures of all departments.
3、具备良好的英语阅读、写作及日常会话能力
Possess proficient English skills in reading, writing, and daily verbal communication.
4、本科及以上学历
Bachelor's degree or above.