PSB Agent PSB文员

岗位职责:
• Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策，程序，内部规定及标准
• Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
在每日例会中了解额外的事件，以便快捷的处理所有可能发生的情况。
• Know how to follow hospitality guidelines.
知道如何遵循服务的基本方针。
• Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning.
确保前台和后台办公室区域的整洁。利用剩余时间去清洁。
• Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.
灵活的安排工作计划。很熟悉的了解酒店的运作。协助同事按时完成所有工作。
• Report any unusual occurrence or requests to supervisor/manager immediately.
向经理及时汇报任何不寻常的情况或要求。
• At all times strive to represent Hilton in the most professional manner.
努力以最职业的风格去表现宝丽嘉文化。
• Be familiar with AM, PM check list to ensure smooth daily operations.
熟悉早班，中班检查表以确保运作的正常。
• Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
希望每一名员工都可以完成领导层所给出的所有的合理要求。
• Be aware of the hotel VIP / repeat guest / long-staying guest / high value guest and pay special attention to make the guest have a memorable stay.
填写日常工作簿。
• Fill up the daily working routine notes.
上传临存信息并检查，如发现敏感国家和地区的旅客，打印旅客信息交至保安部。
批RC，根据RC上给予的信息更改PSB系统中旅客的相关信息，并复印保存。
• Verify and send up the temporary message, if guest is found to be from country or area consider sensitive, print out the guest PSB information and send to the security department. Base on the information provided in the RC, change the PSB system, print out for record.
复查昨日外宾信息，保证其准确性。
• Double check yesterday’s guest information, ensure it’s accuracy.
打印红白单并整理。
• Print out and arrange the registration form of temporary residence.
整理前一日的中宾和外宾信息（保证房号正常无误），更新中宾旅客离店信息。
• Arrange local and foreign guest information who check-in the day before,(ensure guest room number without mistake),renew local guest departure record.
根据OnQ系统中的离店旅客信息，在PSB系统中做离店。
• According to the guest leaving hotel details in the OnQ system, execute the guest leaving procedure in the PSB system.
跟进访客登记。
• Follow-up visitors record.
根据OnQ系统中在住旅客数据做住店客核对（保证在住旅客都有psb信息，如无，留trace，让前台重新扫证件，并在log book上记录，以备后期检查）
• According to current stay guest data in the OnQ system, do the ‘In House’ guest record check (Ensure the current stay guest have the information in PSB, otherwise leave trace and inform the front desk to rescan the guest document. And record in the log book, for future verification).
任职资格:
• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
• Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
能快速有效的运用电脑操作系统， 包括宝丽嘉自有的管理系统。
• Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。