宾客服务中心文员（总机接线员） Guest Service Center Agent(J202281)

工作职责：
1.Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas.
了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。
2.Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.
运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供服务。
3.Handle all emergencies according to established procedures.
能运用相关程序处理所有紧急事件。
任职资格：
Preferably with service experience in relevant industry.
有在相关行业工作的经验。