Ensures the Housekeeping Department is managed efficiently according to the established concept statements and adheres to Company and Hotel’s Policies & Procedures and Minimum Standards.
Actively checks and follows up on service and room standards.
Conducts frequent and thorough inspections together with the Assistant Housekeeping Manager and Front Office Manager, ensuring that Standards are met and high standard of cleanliness are maintained.
Ensures all daily VIP rooms, special request rooms, long stay guest rooms for arrivals are checked and in line with the standard set-up by the Hotel.
Ensures no defect or dirty room is sold to the guest.
Works closely with Front Office and Engineering departments to ensure that rooms are blocked accordingly for maintenance.
Makes recommendation to management for modernisation of equipment, cleaning methods and the set-ups of guest supplies.
Ensures services provided by the Department are always available and are always carried out to defined standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.