救生员 Lifeguard

§   As soon as a guest enters the swimming pool, the life guard must stand by at the pool at all times. The main duty is to observe the water surface and all guests inside the water consistently. Lifeguard should NEVER leave their post unattended at any time. In the event the lifeguard is required to take up another task or services a guest or meals / toilet breaks, the lifeguard must seek a qualified replacement seamlessly with the approval of the Supervisor.
§   客人一进入游泳池，救生员必须时刻在泳池区域。主要职责是持续观察水面和水中的所有客人。救生员任何时候都不应脱离岗位。如果救生员有其他工作安排或服务客人、用餐/去洗手间，救生员必须在主管同意的情况下寻找有资格的人替代。
§   The lifeguard is equipped with tools to execute all requirements such as a whistle, megaphone,  walkie - talkie, telephone, first aid kit, AED device and water test kits.
§   救生员需按照要求配备工具，如口哨、扩音器、对讲机、电话、急救箱、AED 设备和水质测试仪器。
§   The lifeguard is familiar with all emergency buttons, life-saving equipment and technical functionalities and is confident to coordinate all tasks related to all emergency handling procedures.
§   救生员熟悉所有紧急按钮、救生设备和救生技术，并有信心协调所有与紧急处理程序相关的所有任务。
§   Is confident to understand Hyatt’s Guest Experience Guide.
§   有信心了解凯悦的宾客体验指南。
§   Understands the Terms & Conditions of the Risk Management signs exhibited at the entrance of the swimming pool, Jacuzzi ,Sauna, Steam Room
§   了解在泳池、按摩池、桑拿房、湿蒸房入口处展示的风险管理标志的条款和条件。
§   Able to implement swimming regulations. Politely discourage swimmers from diving、running   and playing.
§   能够执行游泳规定。礼貌地劝阻游泳者潜水、奔跑、嬉戏打闹。
§   Able to clarify deep and shallow swimming areas of the pool.
§   能够识别游泳池的深浅游泳区域。
§   According to the local regulation requirement, if two or more lifeguards are on duty at the same time, they shall have a clear division of work place, clear responsibilities and help each other. Those found to have drowned should be rescued immediately from the water without delay.
§   按照当地政策规定，两个或两个以上救生员同时值班的，应当有明确的分工，明确职责，互相协助。发现溺水者应该立即施救。
§   Clear explanation to comply with the requirements of the safety and health and ensure that the guest and the use of related equipment, including First Aid, AED and pool, Jacuzzi, Sauna, Steam Room cleaning tools and its machinery
§   明确解释，在遵守安全和健康的要求下，确保会使用与客人相关的设备，包括急救，AED和泳池、按摩池、桑拿房、湿蒸房清洁工具及器械。
§   Responds to the results of the Coyle and or LRA Audit as well as to daily Medallia feedback and ensures that the relevant changes are implemented.
§   响应 Coyle 和/或 LRA 审计的结果以及每日Medallia反馈，并确保改进方案得到实施。
§   To provide a courteous, professional, efficient and flexible service at all times, following Hyatt’s Standards.
§   按照凯悦标准，时刻提供礼貌、专业、高效、灵活的服务。
§   To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
§   确保工作中的所有职责和任务。随着行业的发展、客人期望以及运营理念的变化而改进总的工作职责并定期回顾。
§   To be entirely flexible and adapt to rotate within the different sub departments of the Fitness center or any other Department of the hotel as assigned.
§   要完全灵活，适应在健身中心的不同子部门或酒店任何其他部门轮换。
 
§   To perform opening and closing procedures.
§   执行开始营业和结束营业的工作流程。
§   To ensure that the Place of Work and surrounding area is kept clean and organized.
§   确保工作场所和周边区域保持清洁和有序。
§   Must upkeep all Swimming pool, Jacuzzi ,Sauna, Steam Room equipment in line of operational requirements.
§   必须根据运营要求维护所有泳池、按摩池、桑拿房、湿蒸房的设备。
§   Able to report maintenance requirements via HotSOS or report to the supervisor immediately.
§   能够通过 HotSOS 报修或立即向主管报告。
§   Makes optimum use of the pool, Jacuzzi ,Sauna, Steam Room equipment.
§   充分利用泳池、按摩池、桑拿房、湿蒸房设备。
§   Performs any job related duties and functions as directed.
§   按照指示执行任何与工作相关的职责和职能。
Customer Service 对客服务
§   Realize and being supported by the Supervisor that the primary role of the Lifeguard is to ensure safety and security to the guests inside the swimming pool, Jacuzzi, Sauna , Steam Room
§   实现并得到主管的支持，救生员的主要职责是确保游泳池、按摩池、桑拿房、湿蒸房内客人的安全和保障。
§   Handle guest enquiries in a courteous and efficient manner. Report guest complaints or problems to team mates or supervisors. If no immediate solution can be found and assure follow up with guests.
§   以礼貌和高效的方式处理客人的询问。向同事或主管报告客人投诉或问题。如果找不到立即的解决方案，需确保后续的跟进。
§   Customer services will be attended by coordinating with other hotel representatives next to the Lifeguard. Lifeguard should NEVER leave their post unattended at any time. In the event the lifeguard is required to take up another task or services a guest or meal / toilet breaks, the lifeguard must seek a qualified replacement seamlessly with the approval of the Supervisor
§   客户服务将与其他酒店代表协调，救生员任何时候都不应脱离岗位。如果救生员有其他工作安排或服务客人、用餐/去洗手间，救生员必须在主管同意的情况下寻找有资格的人替代。
§   Must be attentive and alerted for any signs from the guest indicating help or assistance.
§   必须注意和警惕客人任何需要帮助或协助的迹象。
§   Approach guests with inappropriate behaviors such as drunkenness or nudity or without swim caps (if applicable)
§   处理客人不恰当的行为（如醉酒或赤裸）或不戴泳帽。
§   Stopping guests with professional cameras, underwater Go Pro, Drone, picnic baskets, pets or fighting with each other.
§   携带专业摄像机、水下摄像机、无人机、野餐篮、宠物的客人和打架的情况需要立即阻止。
§   Stopping minors when not accompanied with a guardian adult.
§   禁止未成年人在没有监护人陪同的情况下进入。