客房协调员

Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。Receives, records, and distributes various reports接收 、记录并分发各种报告Receives, records, and transmits guest requests accurately准确接听 、记录并传达客人的请求Responsible for entering accurate room status into computer daily and investigate discrepancies负责每天将客房情况准确的输入电脑并调查各种异常情况Maintains and update administrative data保持和更新管理数据Maintains working area and equipment in a proper state of cleanliness and repair确保工作区域和设备得到良好的清洁和修缮Report guest complaints to Executive Housekeeper or delegate immediately及时向行政管家或其代理人汇报客人的投诉情况Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准Attends meetings and training sessions as required按要求参加会议和培训活动Is multi-skilled as a Room Attendant as well as other areas of Housekeeping成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才Adheres to Housekeeping standards and procedures and enforces same遵守并执行客房部的各项标准和工作程序