客房主管

Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行 。
Distribution and collection of keys
分发和收集钥匙。
Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
Solve employee grievances
解决员工受到的不公正待遇问题。
Perform Room allocations
分配客房
Perform Room inspections
检查客房
Prioritise arrival rooms
排列抵店客人客房的优先顺序。
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
Manage all special requests made by guests
处理客人所有的特殊要求。
Ensure consistency within the department
确保部门内工作的一致性。
Management of lost property for the hotel
管理酒店的遗失财物。
Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识。
Manage storage areas
管理仓库
Maintain adequate stock levels
保存充足的用品存货。
Complete stock takes as required
按要求完成库存盘点工作。
Maintain stock levels
维持存货水平
Conducts shift briefings to ensure hotel activities and operational requirements are known
Ensure cleaning schedules are completed in a routine and timely manner
确保及时完成日常保洁工作。
Respond to emergencies effectively and efficiently
有效地处理应急事件。
Contribute to Housekeeping Departmental Meetings
参与客房部部门会议。
Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
掌握酒店各类特殊活动信息以便发现并满足客人需求。
Maintain Hotel information to be able to provide information to guests
熟悉酒店情况，向客人提供相关信息。
 Assist guests and escort them to locations within the hotel at their requests
乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。
Operate equipment safety and sensibly
安全正确地使用保洁设备。
Maintain stock levels
合理保持保洁用品的存货量。Recycle where possible
尽可能对资源进行再利用
Works in line with business requirements
按照业务要求开展工作
进行交接班说明，确保了解酒店的工作和运营需求。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。