宴会服务经理Banquet Service Manager

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Flatware is polished
擦亮餐具
China is clean
清洁瓷器
Waiter stations are prepared
准备好服务台
Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
Tables are set
摆设好餐台
Reservations are read and familiarized
阅读并熟悉预订
Special occasions are ready
准备好特别活动
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring:
高效的提供服务：
Guests are greeted and seated
迎宾并安排客人就坐
Daily specials are explained and upsold
说明并推销每日特价
Food orders are processed accurately
准确的下餐单
Trays and tray jacks are effectively used
有效的利用托盘和托盘架
Food orders are taken quickly
快速的为客人写餐单
Payment methods are handled accurately
确的处理付款方法
Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
Bar is clean
清洁的酒吧
Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
财务回报
Works with F&B Manager in the preparation and management of the Department’s budget
和餐饮经理一起编制和管理部门预算。
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
与酒店外的顾客和个人交往，包括但不限于：目前和潜在的客户，业主公司代表，供应商，竞争对手和所在地社区成员。
员工团队
Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
确保所有员工经过正规的培训，并拥有所需要的工具和设备有效的完成各项工作。
· Works with Human Resources on manpower planning and management needs
和人力资源部一起进行人力规划和管理需求。
Greet function organizers on arrival and ensure that their requests are dealt with
接待活动的组织者，确保他们的要求予以妥善处理。
Ensure that rooms/function space are set-up according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to day’s functions. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
确保按客人的期望和宴会活动订单布置房间或活动场所。与当班员工一起召开会前会议来确定当日所有信息。检查既定的活动区域或房间，桌子的布置，吧台的布置，餐台，接待台和会间休息的卫生，装饰及正确的摆台。
Follow up problems which may arise from event order and room allocations and rectify as soon as possible
跟进活动单和会议室分配工作中出现的问题，尽快予以解决。
Maintain master file of banquet functions
保存宴会活动的主要资料。
Supervise VIP functions as required
按要求监管VIP活动。
Oversee all service and set ups
监察服务与会议的布置情况。
Ensure all equipment requests are fulfilled
确保落实所需的所有设备。
企业责任
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。