销售经理

行政
Administration
§  确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存
Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
§  保存酒店完整的销售协议、合同和报价的记录以备查用
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.
§  建立有效的文件跟踪系统，确保所有预订的客人都被适当的记录和跟踪查询
Establishes an efficient trace File to ensure that all business booked is properly tracked.
§  及时对销售总监上交销售报告
Submits Sales report to Director of Sales in a timely manner.
§  每月为销售协调员提供准确的预订商业报告
Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
  
宾客服务
Customer Service
§  在适当时接待和款待客人来店实地考察
Entertains and conducts hotel inspections to clients whenever required.
§  建立和保持与固定客人的良好关系
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
§  与相关运营部门联系并紧密合作，确保达到和满足客人的要求和期望
Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
§  礼貌并有效地处理客人和员工的询问，并向上汇报投诉或问题。如果无法立即处理问题，要保证及时跟进处理。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.  If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
§  确保客人和员工之间的良好互动，和员工之间的良好工作关系
Maintains positive guest and colleague interactions with good working relationships.
 
财务
Financial
§  协助达到月度和年度以及个人的销售目标，以达到总的销售目标额
Achieves the monthly and annual personal target contributing to the Sales revenue.
§  根据酒店的年度营业计划制定和修改个人计划
Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
 
市场营销
Marketing
§  开展广泛的竞争者调查，保持对酒店产品的良好认知
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
§  持续监查和评估本地、国内和国际市场趋势以及竞争酒店的销售活动，以确保酒店的销售保持竞争力和领先地位
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
 
§  通过电话销售、对客合同和书面交流，保证酒店的广泛认知度
Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
 
营运
Operational
§  确保电话销售活动使用了专业的凯悦咨询式销售原则和销售锦囊策略
Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
§  针对明确的目标谨慎计划销售拜访
Carefully plans Sales Calls into defined objectives.
§  保持对酒店设施、特色和服务的详细认知
Maintains a detailed knowledge of Hotel facilities, features and services.
§  进行广泛的竞争酒店调查，保持对酒店信息的详细认知
§  Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
§  系统地、有效地对被指派的分区中指定的客户进行分析并且将发现和商业机会向销售总监进行报告
Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to Director of Sales.
§  预估和指定销售机会，运用资料库制定适合有效的销售策略以增加酒店市场份额
Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
§  通过专业的常规电话销售活动和跟进发展新的商业机会。
Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
§  在重要客人入住和离店时会见和问候客人
Meets and greets VIP guests upon arrival/ departure.
§  对现有和潜在的客户进行销售拜访以获取新的商业机会
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
§  根据要求向有关的客户代表介绍酒店并招待客户
Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required.
§  建立良好的关系以寻求获取既定的宴会会议活动方面的信息资源
Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
§  协助销售人员跟进其缺席时的所有事务
Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.
§  通过恰当的灵活机动和精简程序的方式致力于提高生产力
Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
§  执行市场营销计划中列明的相关责任区域中的销售行动计划
Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
 
人事
Personnel
§  确保部门所有人员保持对酒店产品、当前促销计划、政策变动的最新认识和适当的内部交流
Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
§  协助招募和筛选应聘的销售人员。当招募和在使用以资格基础方式选择职员时应以酒店指导方针为向导。
Assists in the recruitment and selection of Sales employees if required.   Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
§  协助监督销售职员严守时间和高质量外表的观念, 依照酒店和部门仪容仪表的标准确保职员穿着正确的制服和保持高标准的个人外表和卫生。
Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§  通过提高个人技巧、能力，适当的训练，指导和教育，使销售人员达到最大的工作效力。
Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§  协助组织年度业绩发展的讨论和对于员工的专业发展目标给以帮助。
Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.
§  在培训经理和部门培训人员的帮助下,协助计划和贯彻有效的培训课程包括所有的必需的“销售锦囊”的课程。
Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
§  提倡人本品牌,贯彻和加强凯悦的价值和文化特性。
Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§  根据职员意见调查的结果给予相应的帮助和改进。
Supports the implementation of changes as a result of the Employee Opinion Survey.
 
Other Duties
§  确保高标准的个人仪态
Ensures high standards of personal presentation and grooming.
§  与竞争酒店，商业伙伴以及其它组织的保持专业的合作关系。
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.
§  执行长期的负责管理态度、积极代表酒店管理层和凯悦国际
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§  应对由业界、公司和酒店所产生的销售和营销部的改变
Responds to changes in the Sales function as dictated by the industry, company and hotel.
§  阅读酒店员工管理手册对其理解并严格按照酒店管理规章制度去做，特别要严格按照防火，卫生，健康，安全的管理条例及惯例去做。
Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§  在必要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
§  担负其它的合理责任和职责任务。
Carries out any other reasonable duties and responsibilities as assigned.